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About the Role

We are seeking a proactive and driven Desk-Based Account Manager to join our Sales team. This role involves managing and growing existing B2B accounts, identifying upsell and cross-sell opportunities, and ensuring exceptional client satisfaction. You will be the primary point of contact for clients, building relationships and guiding them through our IT solutions.

Responsibilities

• Manage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetings.
• Act as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutions.
• Proactively identify and pursue upselling and cross-selling opportunities within existing accounts.
• Generate and follow up on quotes, process orders, and track delivery to ensure client satisfaction.
• Maintain accurate records of all client interactions, opportunities, and sales activity using CRM tools.
• Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutions.
• Achieve and exceed monthly sales targets and KPIs.
• Stay up-to-date on industry trends, product knowledge, and vendor promotions.

Requirements

• Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred).
• Strong customer service orientation with excellent verbal and written communication skills.
• Good understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirable.
• Confident in managing multiple client accounts and sales pipelines simultaneously.
• Proficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.).
• Self-motivated, target-driven, and resilient under pressure.
• Strong organizational and time-management skills.

Work Type

• Desk-Based

Salary/Compensations

• $60,000—$70,000 USD

About the Company

• EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
• Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
• We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Equal Opportunity

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.