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About the Role

The Network Operations Center (NOC) Analyst / Engineer supports the real-time operation of SB Energy’s mission-critical infrastructure environments. This role operates within a 24x7 operational environment supporting uptime, incident response, escalation coordination, and operational continuity across networking, facilities, security, and infrastructure systems.

Responsibilities

• Monitor and respond to operational alarms within a 24x7 NOC environment
• Support operational monitoring of enterprise networking, WAN/carrier infrastructure, wireless systems, BMS/EPMS platforms, OT-connected systems, and physical security infrastructure
• Perform first-level troubleshooting, ticket management, incident logging, and escalation coordination
• Execute SOPs, MOPs, and operational runbooks with strong procedural discipline
• Maintain accurate operational logs, shift turnover notes, and incident documentation
• Coordinate with engineering, facilities, cybersecurity, commissioning, and vendor teams during operational events
• Support onboarding and operational integration of new systems, sites, and infrastructure
• Participate in operational readiness and turnover activities as facilities transition from construction into operations
• Support monitoring platform updates, alarm tuning efforts, and operational improvement initiatives
• Participate in cross-training initiatives between NOC, SOC, and FOC operational teams
• Support day-to-day monitoring and operational response activities across mission-critical infrastructure systems
• Escalate operational events in accordance with approved operational procedures and workflows
• Maintain situational awareness during outages, maintenance activities, and operational events
• Assist with operational communications and event coordination during incidents
• Support operational documentation, reporting, and workflow management activities
• Coordinate with internal teams and external vendors during troubleshooting and maintenance activities
• Assist with onboarding and integration of new infrastructure systems into operational monitoring platforms
• Promote a professional, process-driven, and customer-focused operational culture

Requirements

• 2+ years of experience in a NOC, SOC, telecom, data center, utility, industrial, or mission-critical operations environment
• Experience working in shift-based or 24x7 operational environments
• Strong troubleshooting, communication, and organizational skills
• Ability to remain calm and process-driven during operational incidents and escalations
• Strong attention to detail and operational discipline
• Proficiency in ticketing systems and monitoring platforms required
• Experience supporting data center or critical infrastructure operations
• Exposure to BMS, EPMS, SCADA, DCIM, or OT-integrated environments
• Experience supporting Cisco or Palo Alto environments
• Experience supporting carrier circuits or WAN infrastructure
• Exposure to commissioning, operational turnover, or infrastructure onboarding activities

Skills

• Understanding of networking fundamentals including switching, routing, WAN connectivity, and wireless systems

Location

• Redwood City, CA

Work Type

• On-site

Experience Level

• 2+ years

Education Level

• Associate or bachelor’s degree in information technology, engineering, or related field preferred

Salary/Compensations

• $100k-$140k

Benefits

• 100% Company-Paid Medical, Dental & Vision (for employees and dependents)
• 401(k) with Company Match
• Generous Paid Time Off + 11 Paid Holidays
• 12 Weeks Paid Parental Leave
• Life, AD&D & Long-Term Disability Coverage
• Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
• Mental, Physical & Social Wellness Support (with company contributions)
• Flexible Work Arrangements & Hybrid Office Setup Benefits
• Monthly Reimbursement for Phone, Internet & Data
• Optional Legal & Pet Insurance Plans
• Device Purchase Support

About the Company

• SB Energy, a leading company backed by SoftBank and Ares pairing cutting-edge innovation with best-in-class execution.
• Our Mission is to provide reliable, affordable energy at scale to support America’s growing energy demands.
• Headquartered in Redwood City, CA, SB Energy develops, builds, owns & operates some of the largest and most technically advanced energy and data center infrastructure projects in the United States.
• Since launching in 2019, the company has rapidly grown into a top-tier integrated platform with over 3 gigawatts (GW) in operation and a multi-GW pipeline of energy and data center infrastructure nationwide.
• SB Energy also utilizes its strong culture of innovation to identify and incorporate new technology into our projects, including our AI-based digital platform, to deliver energy infrastructure that is local, reliable, and matched to load.
• We are building the energy and technology future—today.
• Come join us in accelerating the energy transition to cleaner, more sustainable sources of power!

Equal Opportunity

• SB Energy is built on a foundation of collaboration and inclusion. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.