Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director, Customer Success will be a key member of the North American Client Services team, responsible for driving the adoption and usage of Infosum's data collaboration platform. This role is critical as Infosum transitions from a flat-rate SaaS model to a usage-based revenue model, placing a heavy emphasis on driving platform adoption. After the sales team closes a new contract, the CSM takes ownership of the client relationship. The Director, Customer Success will inherit a portion of the client portfolio currently managed by the VP of Client Services and will be responsible for making the Infosum platform indispensable to clients.

Responsibilities

Drive the adoption and usage of Infosum's data collaboration platform.
Make the Infosum platform indispensable to clients.
Build strong relationships with clients.
Understand client business goals and align them with Infosum's capabilities.
Ensure client stickiness, secure renewals, and identify expansion opportunities.
Manage a portfolio of approximately 16-20 accounts, including major brands, publishers, and data providers, alongside smaller customers.
Design processes and create customer-facing materials.
Document best practices that can be scaled across the global organization.
Identify opportunities and drive commercial outcomes within their book of business.

Requirements

A minimum of 5-10 years in a customer success or account management role within the Ad Tech industry.
Deep understanding of the paid media marketplace, including decision-making, financial flows, and the competitive landscape (DSPs, SSPs, data platforms).
Proven ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase).
Fundamental understanding that renewals are earned through continuous value delivery and driving platform usage.
Strong technical understanding of how Ad Tech platforms work on the backend.
A strong preference for a candidate who is more technically-inclined to complement the existing CSM's relationship-oriented skillset.
An interest in process design, creating customer-facing materials, and documenting best practices.

Skills

Customer Success
Account Management
Ad Tech
Paid Media
Business Outcomes
Metrics
Platform Usage
Technical Aptitude
Process Improvement
Documentation
Sales Acumen

Location

North America

Work Type

Hybrid

Experience Level

5-10 years
Senior

Salary/Compensations

$100,000—$230,000 USD

Benefits

Competitive benefits package

About the Company

WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.

Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.