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About the Role

As a Clinical Engagement Specialist, you will play a key role in helping NHS clinicians successfully adopt Patchwork's products and embed them into their day-to-day practice. You will work closely with clinical teams throughout the implementation process, ensuring they have a positive experience, feel supported, and gain maximum value from our solutions. This is a highly collaborative, customer-facing role where you will build trusted relationships with clinicians, gather feedback, and partner closely with our Implementation, Product, and wider customer-facing teams. Your insights will help shape successful implementations and continuously improve the customer experience.

Responsibilities

Build strong relationships with clinical and operational stakeholders across NHS organisations, becoming a trusted partner throughout the implementation journey.
Support the delivery of clinical engagement activities, helping clinicians understand, adopt, and get the most from Patchwork's products.
Gather feedback from clinical users, identifying opportunities, risks, and areas for improvement, and share these with the Clinical Engagement Manager.
Deliver engaging training sessions and product demonstrations to clinicians, both on-site and virtually.
Help identify and support clinical champions who can encourage product adoption and positive change within their organisations.
Work closely with the wider Implementation Team to ensure clinical users feel informed, engaged, and supported throughout every stage of the implementation lifecycle.
Support the delivery of clinical engagement activities across multiple NHS customer organisations.
Contribute to clinical engagement plans, training materials, and communications, tailoring content to meet the needs of different clinical audiences.
Support workshops, onboarding sessions, training, and customer meetings where clinical expertise adds value.
Share feedback and insights from clinicians to help shape product improvements, implementation approaches, and internal ways of working.
Collaborate closely with Customer Success, Product, Revenue, and other operational teams to help deliver successful outcomes for our customers.
Continuously develop your knowledge of Patchwork's products, NHS workforce challenges, and the wider healthcare landscape.

Requirements

Experience working within the NHS or wider healthcare sector.
The ability to build strong relationships and establish credibility with clinicians and operational stakeholders.
Experience working collaboratively across different teams within a fast-paced environment.
Excellent written and verbal communication skills, with the confidence to engage a range of audiences.
Based in the UK and able to travel regularly to NHS sites across the country.
A proactive, self-starting approach, with the ability to manage your own workload and build effective relationships across multiple teams.
Highly organised and detail-oriented, with a commitment to delivering high-quality work.
Tech savvy and adaptable, with confidence using new technologies and systems, alongside a good understanding of data quality and CRM platforms.
Enthusiasm for working within a fast-paced scale-up environment and contributing to a growing team.
Experience supporting software implementations, onboarding, or customer adoption activities.
Experience using AI tools in a professional environment.
Experience in technical customer support or a similar customer-facing technical role.
Experience working within a technology start-up or scale-up.
Experience within healthcare, HealthTech, or the NHS.
Exposure to workforce management or workforce technology products.

Skills

Clinical Engagement
Stakeholder Support
Training Delivery
Product Demonstration
Feedback Gathering
Implementation Support
Communication Skills
Relationship Building
Collaboration
Adaptability
Organization
Attention to Detail
Tech Savvy
Data Quality Understanding
CRM Platform Understanding

Location

UK
On-site at client locations

Work Type

Hybrid
Flexible
On-site

Experience Level

Mid-level

Salary/Compensations

£35,000-£40,000

Benefits

Cycle Scheme
Tech Loan Scheme
Employee Assistance Programme (Health Assured)
Personal Learning & Development Budget
Flexible income options via Stream
Dog friendly London Hub
Vibrant and fun London Hub with unlimited refreshments & games
Access to co-working spaces across the UK

About the Company

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff.
Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike.
Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.
Patchwork offers a range of different solutions, including temporary staff banks, collaborative staff banks, an innovative new rostering solution, and an Agency Manager.
Patchwork Insights also provides managers with comprehensive data oversight to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.
Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

Equal Opportunity

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle.