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About the Role

Associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department as necessary to resolve guest issues.
• Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys.
• Sell rooms to guests without reservations based on availability.
• Ensure rates match market codes and document any exceptions.
• Scan and charge checks from outlets to guest rooms.
• Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Work Type

• full-time

Experience Level

• 1 year of related work experience
• 1 year of supervisory experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• When you join the Sheraton family, you become a member of its global community.
• We’ve been a place to gather and connect since 1937.
• At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
• We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
• Join us on our mission to be ‘The World’s Gathering Place’.
• In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).
• We are happy to provide accommodations to job applicants needing assistance.
• If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
• Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.