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About the Role

As an Administrative Officer at Chingford Crematorium, you will provide high-quality administrative support to ensure the smooth, efficient, and dignified delivery of cremation services. You will be a key point of contact, working closely with funeral directors, colleagues, and bereaved families with sensitivity and professionalism.

Responsibilities

• Managing bookings and coordinating cremation service arrangements
• Maintaining accurate statutory records and documentation in line with legislative requirements
• Supporting day-to-day operational logistics of the crematorium
• Providing a compassionate and professional service to bereaved families and stakeholders
• Ensuring all processes are compliant with relevant policies, procedures, and regulations

Requirements

• GCSEs or equivalent (required)
• NVQ Level 3 in Business Administration or similar (preferred)
• ICCM training or awareness of cemetery and crematorium charter standards (advantageous)
• Satisfactory employment references and CIFAS identity checks
• Satisfactory DBS check
• Fluent English speaking ability for public-facing roles
• Must already hold a form of UK work authorization that does not require sponsorship

Skills

• Excellent communication and interpersonal skills
• Ability to handle sensitive situations with tact, empathy, and discretion
• Strong organisational skills and attention to detail
• Experience of working in an administrative role within a regulated environment
• Commitment to accurate record keeping and adherence to processes and legislation

Location

• London

Work Type

• Full time
• Permanent

Education Level

• GCSEs or equivalent
• NVQ Level 3 in Business Administration or similar

Salary/Compensations

• Scale 5 £32,53 - £34,488

Benefits

• Training and support will be provided to ensure compliance with statutory duties and council standards
• Consideration for flexible working arrangements
• Information on benefits available at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us

About the Company

• Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
• We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
• Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
• London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers, proving our commitment to creating a healthy, fair and inclusive workplace, including fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

Equal Opportunity

• Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
• The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
• We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
• The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
• Respecting Diversity is a core Council value.
• To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
• The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
• This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
• We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.