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About the Role
The Customer Success Manager (CSM) is responsible for managing small and medium businesses alongside 1-3 more strategic clients. This role involves working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases, ensuring clients receive the highest value from the InfoSum platform and remain engaged.
Responsibilities
- Independently lead day-to-day interactions.
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service.
- Build the client’s ability to operate the InfoSum platform for more complex use cases.
- Track performance and success of client’s data collaboration strategy to ensure InfoSum is driving towards the best possible outcome for the client / their partners.
- Develop a perspective on viable InfoSum use cases for each client, seek alignment with the client, and develop a plan for implementation of new use cases.
- Initiate and lead discussions regarding renewal of contracts.
- Align on success metrics with the client and build a shared plan to address barriers to growth.
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives.
- Understand and comply with InfoSum’s security and privacy policies, and be attentive to information security at all times.
Requirements
- Growing understanding of how data and identity is activated in the digital media ecosystem.
- Clear written and oral communicator with emphasis on precision.
- Demonstrable track record of successfully growing revenue within complex partnerships.
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization.
- An organized self-starter that can diversify their skill set to meet business priorities.
- Excellent interpersonal and customer-facing skills.
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs.
- Experience presenting and managing communications with senior leadership at brands, agencies and publishers.
- Interest in and ability to represent and advocate for InfoSum’s core philosophy of privacy by default in your day to day interactions with clients.
Skills
- Customer Success Tools
- Project Management
- Data Collaboration Strategy
- Digital Media Ecosystem
- Client Relationship Management
- Revenue Growth
- Communication
- Interpersonal Skills
- Presentation Skills
Location
- Remote
Work Type
- Hybrid
Experience Level
- 4-6 years in advertising technology
Benefits
- Opportunity to create, influence and complete projects at scale.
- Challenging and stimulating work.
- Opportunity to join a group of creative problem solvers.
About the Company
- WPP is the trusted growth partner for the world’s leading brands.
- We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel.
- We are powered by exceptional talent and our agentic marketing platform, WPP Open.
- We help our clients navigate change, capture opportunity and deliver transformational growth.
- We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
- Our people are the key to our success.
- We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
- For more information, visit WPP.com.
Equal Opportunity
- WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.