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About the Role

Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our Union Hall location in Jamaica, Queens to enable the successful relocation of families to permanent housing.

Responsibilities

• Utilize the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES) to complete family intake assessments, service plans, housing plans, next step conferences/transfers, incident reports, and progress notes.
• Review accessible information from various city agencies (HRA, ACS, Dept. of Probation, DHS) using the CARES system.
• Ensure all information in the CARES system is updated and documented in a timely fashion as required by DHS.
• Provide advocacy and referral services to ensure clients receive appropriate benefits and services, facilitating their transition to permanent housing.
• Coordinate services to stabilize the family unit, address substance abuse issues, and improve life skills to achieve permanent housing.
• Assess client needs, formulate service plans, monitor progress, and document interactions to ensure effective service delivery and compliance with regulations.
• Develop and maintain helping relationships with clients to assist them in making the most of their residency and achieving service goals.
• Provide individual counseling and crisis intervention services to stabilize families and minimize the impact of displacement.
• Maintain familiarity with program resources and refer families to appropriate off-site and on-site services.
• Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and transitioning to permanent housing.
• Coordinate client services provided by other social services staff to ensure timely and appropriate service delivery and compliance.
• Facilitate effective communication among staff, ensuring timely and accurate transfer of relevant information to administrative staff.
• Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter.
• Assist in transferring clients in and out of the program when required.

Requirements

• At least one (1) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required.
• Experience facilitating groups for homeless adults.
• Specialized knowledge of substance abuse issues and treatment.
• Family dynamics treatment experience is required.
• May be required to work long hours and a varied schedule.
• Traveling throughout various locations in the New York City area.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Bilingual language ability is preferred
• Excellent written and verbal communication skills

Location

• Jamaica, Queens

Work Type

• Full-time

Experience Level

• 1+ year experience

Education Level

• Associate's degree required
• Bachelor's degree preferred

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.