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About the Role

Operations Specialists are the first and lasting impression for every guest. They create a welcoming, inclusive, and safe environment by modeling warm, human-centered service, supporting front desk operations, and helping maintain a clean and organized facility. They may also support gym programs, birthday parties, and events.

Responsibilities

• Greet and orient all guests and new climbers, introducing them to the space and rules.
• Facilitate facility orientations with emotional presence, warmth, and intention.
• Approach every interaction with empathy, clarity, and a human-centered mindset.
• Support customers with questions about memberships, products, events, and services.
• Process purchases, returns, and account updates at the register.
• Respond to and resolve customer concerns, escalating when needed.
• Maintain a clean, organized, and presentable gym, including retail and lobby areas.
• Restock retail items and supplies, following visual and merchandising standards.
• Perform regular walkthroughs of all spaces, addressing immediate needs.
• Follow opening and closing cleaning checklists and daily cleaning tasks.
• Organize and label the lost and found, reporting items as needed.
• Ensure all guests have signed a waiver and are aware of gym policies.
• Deliver orientations and instructions that reinforce safety and inclusivity.
• Perform regular safety walkthroughs and report any hazards.
• Administer first aid and document incidents per BP protocol and safety manual.
• Facilitate check-in and orientation for groups, parties, and event participants.
• Support climbing instruction and group experiences as assigned.
• Assist with fitness and yoga class transitions or room readiness as needed.
• Participate in staff meetings, training sessions, and skill development.
• Collaborate with teammates to uphold our values and create a welcoming culture.
• Take on other duties as assigned in support of gym operations.

Requirements

• Previous customer service or cashiering experience preferred.
• Effective communication and interpersonal skills.
• Excitement about working in a climbing, fitness, and community environment.
• Ability to follow procedures and work both independently and as part of a team.
• May require a flexible schedule, including availability during evenings, weekends, or outside standard business hours.
• May require individuals to stand for extended periods - up to 6 hours at a time.

Work Type

• part-time

Salary/Compensations

• Compensation is based on experience and local market benchmarks.

Benefits

• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• A joyful, supportive, and respectful work culture
• Commuter benefits and access to wellness programs
• Eligible to participate in a 401(k) retirement savings plan

About the Company

• Bouldering Project is more than a climbing gym—we’re a community.
• We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone.
• We create inclusive, inspiring spaces where people move, grow, and belong.
• With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.
• At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community.
• We lead by example—making our spaces and offerings accessible and welcoming to all.
• Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations.
• These values guide how we build community, deliver exceptional experiences, and continually evolve together.

Equal Opportunity

• Bouldering Project is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.