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About the Role

As the most experienced practitioner in our implementation function, you'll lead the most complex dealer onboardings in the pipeline while setting the quality bar for the broader team. This means owning end-to-end implementation for our most complex accounts, running structured kick-off calls, configuring DP360 CRM and iMotor Dealer Websites, delivering hands-on training, coaching and mentoring junior Implementation Specialists, serving as a named escalation point for L1 service tickets, acting as a senior liaison between dealers and internal teams, and owning and evolving implementation playbooks.

Responsibilities

Own end-to-end implementation for complex accounts, including large multi-rooftop dealer groups, multi-user CRM deployments, and OEM program rollouts requiring bespoke configuration.
Run structured kick-off calls and scoping sessions to accurately capture complexity and align stakeholders before configuration begins.
Configure DP360 CRM and iMotor Dealer Websites to match each dealer's business structure, workflows, and integration needs.
Deliver hands-on training to dealership teams, ensuring confidence and operational readiness at go-live.
Coach and mentor junior Implementation Specialists, including QA-reviewing their work and supporting new hire ramp-up.
Serve as a named escalation point for L1 service tickets that exceed standard resolution capability, investigating root causes and feeding learnings back into playbooks.
Act as a senior liaison between dealers and internal Sales, Product, and Technical teams on high-visibility, high-complexity engagements.
Own and evolve implementation playbooks, onboarding standards, and QA frameworks used across the team.

Requirements

4+ years of experience in software implementation, customer onboarding, or technical account management within a B2B SaaS company.
Direct experience with complex, multi-stakeholder implementations.
Proven track record managing large dealer group accounts, enterprise clients, or OEM/manufacturer program implementations.
Demonstrated ability to train non-technical end users across seniority levels.
Experience coaching, mentoring, or QA-reviewing junior colleagues in an implementation or customer-facing role.
Confidence serving as an escalation point for complex issues, diagnosing root causes and communicating clearly with high-value or frustrated customers.
Strong cross-functional coordination skills, with the ability to hold timelines across Product, Sales, Technical, and Support without direct authority.
Exceptional organization and attention to detail, with the ability to manage a portfolio of concurrent complex implementations.
A customer-first mindset paired with commercial awareness of what a delayed or poor-quality go-live costs the business.

Skills

DP360 CRM
Salesforce
HubSpot
Dealer-facing CRM
OEM programs
Implementation playbooks
Onboarding standards
QA frameworks
L1/L2 support escalation
SaaS environment

Location

Remote

Work Type

Full-time

Experience Level

4+ years

Benefits

Inclusive and supportive work environment
Opportunity to be part of a global group of digital marketplace businesses
Flexible leave options
Up to 31 days of paid time off in your first year
Continuing education with access to LinkedIn Learning
Full benefits package including medical, dental & vision
401K with company match
Wellness program

About the Company

Trader Interactive makes buying and selling a great experience.
We are a group of go-getters who decided they didn't want to settle for the status quo.
We come together as one team to build value and drive innovation across our industries.
We strive to feel small enough to quickly change tack, learn from different teams, and connect authentically with leadership.
We are a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea, collectively having around 2,500 team members worldwide.

Equal Opportunity

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply.
Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.