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About the Role

Encore Fire Protection is seeking a Deficiency Sales Representative who is naturally outgoing, detail-oriented, and persistent. This role involves working with internal resources to accurately quote work, develop proposals, and communicate with customers, while also spending time in the field to build rapport and survey equipment.

Responsibilities

• Work with customers to build long-standing relationships.
• Collaborate with other departments, such as Operations, to ensure a unique customer experience.
• Act as the customer’s advocate and primary point of contact for questions and requests.
• Review past inspection reports to determine system deficiencies and quote/service systems.
• Perform administrative duties such as writing contract renewals and filling out proposals.
• Meet customers face-to-face to build rapport and survey life safety equipment.
• Effectively quote and sell contracts.

Requirements

• Hands-on experience with fire alarm and/or sprinkler systems.
• Formal sales experience beyond retail or hospitality, ideally selling a service.
• Strong organization and time management skills.
• Ability to juggle multiple quotes, follow-ups, and deadlines.
• Comfortable reading inspection reports and translating findings into clear next steps.
• Proficient with Microsoft Outlook, Word, and Excel.
• Mindset to learn new tools quickly.
• Willingness to dive into platforms like HubSpot and ServiceTrade and self-teach.
• A genuine people-first approach.
• Ability to build trust with customers and internal teams.
• Persistence, resilience, and comfort having direct, honest conversations.

Skills

• Sales
• Customer Relationship Management
• Quoting
• Proposal Development
• Communication
• Time Management
• Organization
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• HubSpot
• ServiceTrade

Location

• Office-based with field visits

Work Type

• Full-time

Experience Level

• Commensurate with experience

Salary/Compensations

• $60,000 - $80,000
• Performance-based bonuses

Benefits

• Competitive Salary
• Performance-based bonuses
• Purpose-Driven Work Environment
• Flexible Dress Code
• People-Focused Culture
• Access to leading-edge web-based productivity tools
• Comprehensive medical, dental, and vision coverage
• Fidelity 401(k) plan with company match
• Company-paid life insurance policy of $50,000

About the Company

• Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana.
• With a team of over 2,200 dedicated employees, they provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions.
• Their goal is to deliver a superior experience to those who trust them to safeguard what matters most.
• They are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.
• Their mission is to be the best fire protection company the industry has ever seen.

Equal Opportunity

• Encore Fire Protection is an Equal Opportunity Employer.
• Encore Fire Protection is an E-Verify Employer.
• As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.