Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique. Valentino brings dreams, emotions, and artistry to life through a human-centered approach.

Responsibilities

• Master the Client Journey to create strong long-term client relationships.
• Proactively engage with existing and potential clientele.
• Deliver the Valentino Couture Service impeccably in all phases of the sales process.
• Actively engage in all actions to reach CRM targets.
• Implement personalized reach-out campaigns and utilize clienteling tools to complete CRM tasks.
• Consistently capture client data and qualitative information.
• Know your portfolio of customers, including VVICs and VICs.
• Consistently work to achieve given sales, KPIs, and CRM targets.
• Discover client needs and guide them across all brand categories.
• Curate looks, staying familiar with current fashion and seasonal trends.
• Develop strong product and fit knowledge through company trainings and employee fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events.
• Assist with all sales and after-sales activities, including returns, repairs, and complaints.
• Ensure product maintenance and replenishment on the sales floor.
• Know warehouse stock to restock shelves and maximize sales.
• Partner with the team to ensure seamless store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines and report relevant information.
• Understand company policies and procedures.
• Use the POS system to perform all client transactions.
• Actively participate in operational tasks, including shipping and receiving, when an Ops team member is not present.

Requirements

• Previous luxury retail sales experience with clientele-focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele and customer relationship-building skills.
• Strong verbal and written communication skills.
• Computer skills to operate retail POS systems and MS Office Programs (Word, Excel, Outlook).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign languages are a plus.
• Action-oriented with a drive for results.
• Problem-solver.
• Team player.

Skills

• Clienteling
• Sales
• Customer Relationship Management (CRM)
• Fashion Merchandising
• Visual Merchandising
• Point of Sale (POS) Systems
• Microsoft Office Suite

Location

• Canada

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $23–$26 CAD per hour, plus commission on base salary

Benefits

• Commission on base salary

About the Company

• Maison Valentino is a reality where business and creativity thrive in an inclusive, and open-minded community.
• Valentino believes in a colleague-centric approach, where individual contributions and behaviors are key to success.
• The Valentino ecosystem is home to a wide and extraordinary pool of talents, nurturing a culture of inclusivity and equality.
• Inspiring sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world.

Equal Opportunity

• Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
• The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
• Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.