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About the Role
The Director, Commercial Decision Science will lead the evolution of Business Intelligence into a modern, AI-enabled decision science capability for Bell Business Markets. This role will establish commercial analytics, predictive modelling, KPI governance, and decision-support capabilities to improve revenue growth, margin performance, customer retention, sales effectiveness, and executive decision-making.
Responsibilities
- Establish and govern the enterprise commercial KPI framework and modern decision-support tools to guide commercial strategy across Bell Business Markets.
- Lead the development, adoption and governance of predictive and prescriptive models including customer acquisition, churn, pricing optimization, and customer lifetime value.
- Drive revenue growth and margin optimization initiatives by measuring pricing elasticity and evaluating commercial investment returns.
- Partner with cross-functional leadership in AI, Marketing, Sales, Pricing, and Product to build consensus on metrics and ensure trusted, consistent enterprise definitions to drive adoption.
- Direct and scale a multidisciplinary team of data scientists, business intelligence professionals, and analysts, fostering a culture of continuous learning and business impact.
- Transform traditional business intelligence reporting into an AI-powered capability offering next-best-action recommendations and prescriptive insights.
- Deliver actionable customer, market, and competitive intelligence to identify growth opportunities across various customer segments and industry verticals.
- Support strategic planning and executive decision-making with robust analytical models, business cases, and long-range forecasting.
Requirements
- Bachelor’s or Master’s degree in a highly quantitative field such as Data Science, Statistics, Mathematics, Economics, Computer Science, or Business Analytics.
- Minimum of 8 to 10 years of progressive experience in business intelligence, decision science, or advanced analytics, preferably within a B2B, telecom, or technology sector.
- Proven track record of leading, mentoring, and developing multidisciplinary teams of data scientists, data analysts, and BI engineers.
- Deep expertise in building and deploying predictive and prescriptive analytical models, customer segmentation, churn prevention, and pricing optimization frameworks.
- Strong familiarity with advanced analytics technologies, including AI/ML frameworks, SQL, Python, R, and modern BI platforms such as Tableau, Power BI, or MicroStrategy.
- Familiarity with data governance, semantic layers, metric definitions, responsible AI, and model lifecycle management.
- Demonstrated ability to translate complex data and quantitative models into clear, actionable commercial strategies for executive leadership.
- Experience building analytics products or decision-support capabilities that are adopted by business users, not just creating reports or models.
- Demonstrated ability to influence senior stakeholders and create decision alignment where data, business judgment, and trade-offs intersect.
- Ability to translate analytical outputs into executive narratives, business cases, investment choices, and operational action plans.
- Adequate knowledge of French is required for positions in Quebec.
Skills
- AI/ML frameworks
- SQL
- Python
- R
- Tableau
- Power BI
- MicroStrategy
- Data governance
- Semantic layers
- Metric definitions
- Responsible AI
- Model lifecycle management
Location
- Canada : Ontario : Toronto
- Canada : Quebec : Montreal
Work Type
- Hybrid
- Management
- Regular - Full Time
Experience Level
- 8 to 10 years
Education Level
- Bachelor’s or Master’s degree in a highly quantitative field
Benefits
- Comprehensive compensation package
- Competitive salary
- Medical benefits
- Dental benefits
- Vision benefits
- Mental health benefits
- 35% discount on services
- Exclusive partner offers
About the Company
- Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
- We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
- Bell Business Markets team delivers advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
- Bell is one of Canada's Top 100 Employers.
Equal Opportunity
- At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
- Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- We also want to make sure that everyone has an equal opportunity to join our team.
- We encourage individuals who may require accommodations during the hiring process to let us know.
- For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
- If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.