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About the Role

The Client Services Coordinator, working within Global Digital Studio Operations EMEA, is responsible for efficiently supporting external and internal clients with their daily requests and business requirements. This role involves maintaining status reports to monitor and track metrics for client dashboards, requiring excellent customer focus, communication, prioritization, and calmness under pressure. A strong interest in new technologies is also desired.

Responsibilities

Coordinate with the Content Localisation Management (CLM) on material requests for programming teams.
Coordinate with the Content Operations Team on material status requests for programming and marketing teams.
Contribute to the team and collaborate on specific projects to improve workflows.
Provide support to team management, including coaching, liaising with business stakeholders, and organizing budget approvals.
Work with project teams on UAT and workflows for WON CMS and relevant territories.
Manage various BOX folders and Distribution Lists, including uploading documents and granting user rights.
Assist in the end-to-end delivery of marketing materials and supplementary metadata to clients.
Provide support to business and operational departments in the use of Disney and 3rd Party systems.

Requirements

Proficient in Channel Management Systems (preferably WhatsOn), Microsoft Excel, Microsoft Word, and Microsoft Outlook.
Ability to work and communicate effectively with satellite teams.
Experience in TV Distribution/Post Production required.
Experience working with New Media clients and platforms.
Excellent administrative skills essential.
High level of computer literacy essential.

Skills

Customer focus
Communication skills
Prioritization
Time management
Administrative skills
Interest in new technologies

Location

London, United Kingdom

Work Type

Full time
Hybrid

Benefits

25 days annual leave
Private medical insurance & dental care
Free Park Entry
Disney Discounts
Disney+ Subscription
Excellent parental and guardian leave
Employee Resource Groups

About the Company

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

Equal Opportunity

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.