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About the Role

The Patient Access Specialist supports patients referred to Option Care Health by coordinating referrals, intake documentation, and cross-functional communication to ensure a seamless transition into care. This role partners closely with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy while delivering a consistent, high-quality experience for patients and referral partners.

Responsibilities

Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
Creates, communicates, and obtains all required documentation for new referrals.
Secures patient’s upfront payment, including assisting patients to find avenues for payment where needed.
Supports ongoing activities needed to ensure clean claims on hold and denial management.
Assists Supervisor and Manager with special assignments as needed.

Requirements

High school diploma or equivalent is required.
Minimum of two years of experience in a related field is required.
Ability to multi-task and support numerous referrals/priorities simultaneously.
Ability to work in a fast-paced environment.
Must be detail-oriented with a high degree of quality focus.
High degree of customer service skills required.
Ability to troubleshoot, problem-solve, and collaborate with cross-functional team members across sales and operations functions.
Previous healthcare/medical billing experience preferred.

Skills

Customer service
Detail-oriented
Problem-solving
Collaboration

Location

All 50 states

Work Type

Full-time

Experience Level

Minimum of two years of experience

Education Level

High school diploma or equivalent

Salary/Compensations

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Benefits

Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs

About the Company

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States.
With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states.
Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members.
At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow.
Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful.
Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Equal Opportunity

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.