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About the Role

Serve as a clinical resource and application knowledge expert for Philips Hospital Patient Monitoring (HPM) products, facilitating solutions design, optimization, configuration, and delivery to ensure a quality customer experience.

Responsibilities

• Act as a clinical resource to customers, collaborating with field service, sales, and project management.
• Establish and maintain strong working relationships with internal partners and customers.
• Understand customer goals and develop plans for clinical solutions implementation and usage.
• Deliver consultative and advanced clinical services focused on workflows and optimization.
• Manage the clinical aspects of implementations, including workflow assessment, education planning, configuration requirements, and equipment/application education.
• Support first customer use and encourage adoption of change.
• Optimize the use of complex monitoring solutions.
• Understand the clinical implications of technical implementations and troubleshoot problems.
• Travel approximately 90% across the district, with potential for overnight stays and national travel.

Requirements

• 4+ years of experience as a Registered Nurse in a hospital environment.
• Prior clinical training and adult education delivery experience is highly preferred.
• Experience in Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings.
• Knowledge of Philips IntelliVue monitoring equipment and applications is preferred.
• Must be able to provide verification for current/active Registered Nurse license.
• Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) is preferred.
• Passionate about technology and education related to patient care.
• Excellent verbal and written communication and presentation skills.
• Must be able to perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
• Able to work flexible hours based on business needs.
• Able to wear all required personal protective equipment.
• May be required to comply with vendor credentialing.
• Must reside in or within commuting distance to the Metro NYC area.
• US work authorization is a precondition of employment; sponsorship will not be provided.

Skills

• Clinical customer support
• Clinical application knowledge
• Solutions design
• Optimization
• Configuration
• Delivery of HPM products
• Clinical services
• Workflow assessment
• Education planning
• Troubleshooting
• Verbal communication
• Written communication
• Presentation skills

Location

• Metro NY
• Metro NYC area

Work Type

• Field role
• Full-time

Experience Level

• 4+ years of experience as a Registered Nurse

Education Level

• Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse)

Salary/Compensations

• $101,000 to $160,000

Benefits

• Company fleet/car
• Training
• Advancement opportunities
• Annual incentive plan
• Sales commission
• Long-term incentives
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

About the Company

• Philips is a health technology company.
• The company is built around the belief that every human matters and aims to ensure everybody everywhere has access to quality healthcare.
• The company maintains a drug-free workplace.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets.