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About the Role
The Delivery Platform is the operational backbone of Everlywell, responsible for systems that move kits to customers, messages to members, and support requests to resolution. This role has a direct and measurable business impact on revenue, member activation, and operational efficiency.
Responsibilities
- Manage member communications, including email, SMS, and notification orchestration to drive action.
- Oversee customer experience and support tooling to ensure efficient issue resolution.
- Coordinate fulfillment and supply chain operations, including kit delivery, inventory, and shipping partner management.
- Configure programs with client-specific workflows, activation sequences, and operational rules.
- Optimize kit return rates through operational interventions.
Requirements
- 4-5 years of product management experience.
- Proven results in improving operational metrics.
- Experience with lifecycle communications platforms (e.g., Iterable, Braze).
- Background in CX, support tooling, or operational products.
- Comfort with supply chain, fulfillment, or logistics systems.
- Strong analytical skills, including cohort tracking, intervention measurement, and funnel optimization.
- Clear communication skills across technical and operational teams.
- Experience with enterprise B2B programs and client configuration requirements.
- Background in subscription products or retention-focused roles.
- Startup or scale-up experience where operational excellence was critical.
- Experience with HIPAA compliance and healthcare communications requirements.
Skills
- Product Management
- Operational Metrics Improvement
- Lifecycle Communications
- Customer Experience (CX)
- Support Tooling
- Operational Products
- Supply Chain Management
- Fulfillment Logistics
- Analytical Skills
- Cohort Tracking
- Intervention Measurement
- Funnel Optimization
- Cross-functional Communication
- Enterprise B2B Programs
- Client Configuration
- Subscription Products
- Retention Strategies
- Startup Operations
- HIPAA Compliance
- Healthcare Communications
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Everlywell is a digital health company pioneering the next generation of biomarker intelligence, combining AI-powered technology with human insight to deliver personalized, actionable health answers.
- We transform complex biomarker data into life-changing insights, seamlessly integrating advanced diagnostics, virtual care, and patient engagement.
- Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners.
- We are the #1 at-home testing company in the country, fueled by AI and built for scale.
- We are breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
Equal Opportunity
- Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.