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About the Role
The Center for Brooklyn History (CBH) seeks a part-time Welcome Associate to staff the Welcome Desk, greet and orient visitors, connect patrons to resources, provide information about exhibits, and facilitate retail transactions. This role is crucial in creating an inclusive, safe, and engaging environment for all visitors.
Responsibilities
- Create a welcoming experience for patrons and visitors
- Maintain a neat and organized Welcome Center
- Greet patrons, answer questions and orient visitors to CBH and the guidelines around use of the space
- Answer phone calls, responding to routine inquiries and directing calls to the appropriate department or staff member as needed
- Complete opening and closing checklists at start and end of each shift
- Provide patrons with self-guided tour materials
- Facilitate retail purchases at the Shop at CBH, answer questions about merchandise and facilitate returns and exchanges as necessary
- Maintain a neat and organized sales floor by straightening and replenishing merchandise on as needed
- Staff the Welcome Desk during after-hours public programs and events organized by the Director of Programs
- Attend and participate in meetings and trainings on CBH resources, offerings and exhibits as well as harm reduction, public health and safety, and restorative practices in museum spaces
- Direct vendors, delivery and other related service personnel who are visiting CBH in an official capacity
- Accept mail and packages and direct to appropriate staff
- Other tasks as directed
Requirements
- Experience in retail sales, visitor services, community outreach, or the hospitality industry (including restaurants and hotels)
- Strong customer service skills and courteous, professional manner
- Ease with dealing with the public
- Ability to work collaboratively as part of a diverse team, including archivists, librarians, historians, custodians, maintainers, public safety officers and volunteers
- Flexibility, problem-solving skills and ability to adapt to changing needs
- Interest in and knowledge of local cultural institutions, interest in NYC history a plus
- Knowledgeable in Microsoft Office; experience with Shopify a plus
- Ability to commit to a regular schedule; ability to work weekends and evenings as necessary
- Proficiency in languages other than English a plus
Skills
- Visitor service experience
- Customer service
- Retail sales
- Community outreach
- Hospitality
- Microsoft Office
- Shopify
Location
- Brooklyn
Work Type
- Part-time
- Onsite
Experience Level
- Entry level
Education Level
- High School Diploma required
- Associate's or Bachelor's degree a plus
About the Company
- The Center for Brooklyn History (CBH) is part of the Brooklyn Public Library (BPL) system, dedicated to providing free and open access to information.
- CBH inspires discovery, advances research, and preserves the history and cultural heritage of Brooklyn’s diverse communities.
- CBH offers thousands of free programs daily for various community members.
- Brooklyn Public Library is a stimulating workplace highly regarded by its culturally diverse community.
Equal Opportunity
- Brooklyn Public Library is an equal opportunity employer.