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About the Role

The Senior Business Coordinator will drive innovation and business improvement within Building Commission NSW’s Licensing and Accreditation directorate by identifying and implementing opportunities to leverage innovative solutions across licensing assessment processes. This role involves analyzing workflows, identifying inefficiencies, and supporting the design and implementation of improved assessment solutions, providing expert advice, and coordinating project activities.

Responsibilities

Interpreting and applying legislation, regulations, policies, and case law, including the Home Building Act 1989 and the Design and Building Practitioners Act 2020, to provide advice and support decision-making.
Identifying opportunities for process improvement and increased efficiency in licensing application and assessment processes.
Providing specialist advice and support on relevant legislation, systems, policies, and procedures.
Analyzing business processes and providing recommendations on process redesign and transformation.
Managing competing priorities, risks, and project milestones.
Leading or supporting continuous improvement and innovation programs.
Supporting change management and business readiness activities.
Participating in working groups and providing subject matter expertise.
Coordinating business improvement initiatives from concept to implementation.
Preparing clear documentation, reports, and draft business requirements.

Requirements

In-depth expertise of the Home Building Act 1989, the Design and Building Practitioners Act 2020, and other relevant legislation.
In-depth knowledge of licensing application and assessment processes.
Capability to proactively identify issues and accurately capture them to support continuous improvement.
Superior judgement and accountability for decisions.
Proven experience working on projects and initiatives, effectively managing competing priorities and ensuring outcomes are achieved within agreed timeframes.
Superior written communication skills and the ability to express complex issues concisely and logically.
Strong skills in analyzing end-to-end workflows, identifying inefficiencies, and redesigning processes to improve productivity, compliance, and customer outcomes.

Skills

Business improvement
Process analysis
Process redesign
Stakeholder engagement
Change management
Project management
Analytical skills
Decision-making
Written communication
Verbal communication

Location

Parramatta

Work Type

Full Time Temporary
Full Time

Experience Level

Senior
Clerk Grade 9/10

Salary/Compensations

$133,348 base plus superannuation

About the Company

Building Commission NSW was established to implement reforms in the building and construction industry, acting as an industry regulator and collaborator with consumers and industry to lift standards and deliver quality homes.
The commission is committed to innovation, collaboration, and professional development, fostering a culture of integrity and responsibility.
The Department of Customer Service (DCS) focuses on improving government services, digital transformation, and regulatory reform.
DCS offers a diverse and inclusive workplace where the contributions of employees with different backgrounds and perspectives are valued.

Equal Opportunity

We provide adjustments to the recruitment process for candidates, including individuals with disability.
The strength of our workforce lies in its diversity and embracing difference.