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About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience. You will also actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target.
• Ensure each client receives outstanding and exceptional customer service.
• Provide a friendly environment, greet and acknowledge every customer.
• Maintain outstanding standards and solid product knowledge.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after-sales clients in accordance with Maison values.
• Act as a referent and provide recommendations for an exceptional client experience.
• Remain current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and CRM initiatives.
• Partner with Management to develop a plan for clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building.
• Effectively utilize available tools for client data management.
• Appropriately resolve client issues/concerns and escalate as needed.
• Support and participate in in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures.
• Assist with daily set-up and breakdown of the boutique.
• Communicate any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts.
• Assist with special projects, as needed.

Requirements

• 2 to 5 years of previous experience in luxury retail.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience required.
• Additional language skills are a plus.
• General knowledge of timepiece movements is preferred.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Must be available to work retail hours including weekends.
• Must be available to travel for trainings, client events, conferences.

Skills

• Sales Achievement
• Customer Service
• Product Knowledge
• Client Relationship Management
• Interpersonal Skills
• Communication Skills
• SAP knowledge preferred
• Team-Player approach

Location

• United States

Work Type

• Retail
• Full-time

Experience Level

• 2-5 years

Education Level

• College degree preferred

Salary/Compensations

• $26/HR-$28/HR (Commission and Overtime eligible)

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits.
• 401(k) with employer match.
• Paid time off.
• Employee assistance program.

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.

Equal Opportunity

• We Craft the Future!