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About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience. You will also actively participate in the daily operations of the boutique.

Responsibilities

• Achieve and exceed monthly sales targets.
• Provide outstanding and exceptional customer service.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after-sales clients.
• Cultivate new and existing client relationships.
• Capture client data for follow-up and relationship building.
• Resolve client issues/concerns and escalate as needed.
• Support and participate in in-store and offsite events and networking.
• Comply with all security and operational policies and procedures.
• Assist with daily set-up and breakdown of the boutique.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Participate in daily and annual inventories and cycle counts.
• Assist with special projects, as needed.

Requirements

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience required.
• Additional language skills are a plus.
• General knowledge of timepiece movements is preferred.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Must be available to work retail hours including weekends.
• Must be available to travel for trainings, client events, conferences.

Skills

• Sales
• Customer Service
• Client Relationship Management
• Merchandising
• Inventory Management
• MS Office
• SAP knowledge preferred
• Interpersonal skills
• Communication skills
• Attention to detail
• Teamwork

Location

• Boutique

Work Type

• Full-time
• Retail

Experience Level

• 2-5 years

Education Level

• College degree preferred

Salary/Compensations

• $26/HR-$28/HR (Commission and Overtime eligible)

Benefits

• Medical
• Dental
• Vision
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Employee assistance program

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.

Equal Opportunity

• We Craft the Future!