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About the Role

Manage pharmacy operations, provide consultations, dispense medication, and maintain the dispensary, ensuring customer care and adherence to all regulations.

Responsibilities

• Acknowledge all customers approaching the Pharmacy.
• Practice within federal/provincial, regulatory/legal requirements.
• Ensure all privacy requirements are met, including customer confidentiality and consent management.
• Provide counselling on prescriptions, over the counter/behind the counter products.
• Practice to full extent of expanded scope with Professional Services, within your capability.
• Be clearly identifiable to the public.
• Ensure accuracy and appropriateness of all prescriptions dispensed.
• Communicate with other health care professionals within the circle of care to provide customer care.
• Maintain all records required in accordance with legislation, standards of practice, and policy.
• Control access to the dispensary with respect to inventory and patient confidentiality.
• Review and maintain Workflow Queues on a daily basis.
• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures.
• Review of stock to identify expired inventory.
• Oversight of current stock levels and medication orders from wholesaler.
• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.
• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy.
• Involvement with financial reports as appropriate.
• Read and action store communications on in-store web.
• File incident reports when any customer or staff medication or privacy incidents occur.
• Complete mandatory training and voluntary continuing education workshops, as needed.

Requirements

• Independent thinking and decision making.
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
• Proven ability to drive and build the business, lead by example and support enterprise programs.
• Commitment to providing exceptional customer service.
• Superior customer relations skills and a strong sense of professionalism.
• Strong problem-solving skills including experience formulating and executing action plans.
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.

Skills

• Strong personal computing skills
• Knowledge of Pharmacy systems

Location

• Community

Work Type

• Full-time
• Part-time

Salary/Compensations

• Competitive pay

Benefits

• Purchase discount program
• Flexible and varied schedules
• Online learning through Academy
• Sign-on bonus available

About the Company

• Locally owned and operated store.
• Associate Owner model provides local business ownership with national brand support.
• Recognize Canada's diversity as an opportunity to better serve their communities.
• Strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.

Equal Opportunity

• Accommodation is available upon request for applicants and colleagues with disabilities.
• Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.