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Responsibilities
- Answer phone calls, welcome and seat guests, and present menus
- Prepare seating arrangements and organize reservations
- Monitor dining room for cleanliness and supply levels
- Follow up with diners to ensure satisfaction and address requests
- Greet and escort customers to tables
- Complete dining room tasks while providing excellent customer service
- Answer and direct phone calls
Skills
- Complaint Resolution
- Creative Problem-Solving
- Customer Relations & Service
- Task Prioritization
- Active Listening Methods
- Team Collaboration