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About the Role
Redefine last-mile logistics through robotics, automation, and advanced technologies by owning the merchant success and growth strategy. This role focuses on ensuring merchants can reliably interact with robots, building operational mechanisms for onboarding and performance, and creating a feedback loop to product and engineering.
Responsibilities
- Own merchant adoption and performance KPIs for autonomy end-to-end.
- Build and scale playbooks and operational mechanisms for merchant onboarding.
- Partner with sales, account management, and field ops to recruit merchant cohorts.
- Design experiments to test new merchant-facing features and handoff models.
- Define merchant performance benchmarks and run accountability cadences.
- Establish the feedback loop from the field to product and engineering.
- Act as the voice of the merchant within the Labs team.
Requirements
- Bachelor's degree in business, operations, or a related field, or equivalent related experience.
- 3–6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field.
- Experience owning a partner-facing KPI end-to-end.
- Proven ability to build operational mechanisms from scratch.
- Comfortable spending time in the field with merchants and on-the-ground ops teams.
- Ability to think in metrics, define KPIs, and instrument them.
- Clear communication skills across diverse audiences.
- Bias toward action in ambiguous, early-stage environments.
- Bonus: experience launching new technology, hardware, or operationally complex products with external partners.
Skills
- Strategy & Operations
- Merchant/Partner Success
- Product Operations
- Business Strategy
- KPI definition and instrumentation
- Operational mechanism building
- Cross-functional partnership
- Experiment design
- Performance benchmarking
- Feedback loop establishment
- Merchant advocacy
- Clear communication
- Ambiguity tolerance
- Action bias
Location
- United States
- Illinois
- Colorado
- San Francisco
- Los Angeles
- New York City
- Remote
Work Type
- Full-time
Experience Level
- 3-6 years
Education Level
- Bachelor's degree
Salary/Compensations
- $85,400—$125,500 USD
Benefits
- Equity grants
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
About the Company
- DoorDash's mission is to empower local economies.
- We are a technology and logistics company.
- We are expanding from food delivery to all goods.
- DoorDash is growing rapidly and constantly changing.
- We offer comprehensive benefits and perks to support employee well-being.
Equal Opportunity
- We’re committed to growing and empowering a more inclusive community.
- We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- We believe true innovation happens when everyone has room at the table.
- No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
- We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
- If you need any accommodations, please inform your recruiting contact upon initial connection.