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Provide exceptional service to customers via telephone, e-mail, and chat, assisting with accounts, products, and services.
Promote Digital Banking products by instructing customers on their features and benefits.
Ensure customer account access by processing Online Banking registrations, Bill Pay registrations, and Secure form requests.
Assist customers experiencing Digital Banking access issues by analyzing problems, providing solutions, and performing security procedures.
Provide support for electronic products and services, including online banking, mobile banking, Zelle, remote deposit capture, bill pay, and e-statements.
Troubleshoot and assist customers with computers, smartphones, tablets, operating systems, and software.
Manage multiple tasks efficiently and prioritize responsibilities in a fast-paced environment.
Sign into remote access systems weekly to ensure connectivity and maintain familiarity with off-site tools.
Facilitate collaboration with team members and stakeholders through regular on-site meetings.
Assist customers in securing accounts by reviewing transactions and placing lockouts or stops on services/cards.
Perform other related duties as required.

Ability to manage multiple tasks efficiently and prioritize responsibilities in a fast paced environment.
Availability to work flexible hours, including late nights, weekends, and a hybrid schedule as needed.
Ability to maintain a professional rapport with other departments and branches.
Ability to work independently and as a team with excellent time management and conflict resolution skills.
Ensure accurate and timely access to source documentation by working on-site.
Handle time-sensitive tasks and projects efficiently by being present on-site.
Excellent verbal and written communication skills.
Good math skills.
General understanding of electronic technologies including ATMs and mobile devices.
Strong knowledge of bank’s products and services.

Customer Care Specialist at Ridgewood Savings Bank

Customer Care Specialist