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About the Role

Provides high-level operational support during peak festival periods. This role assists with event configurations, conducts pre-on-sale Quality Assurance (QA), and provides system maintenance and real-time troubleshooting within the Archtics and Ticketmaster platforms.

Responsibilities

• Assist with the setup, configuration, and ongoing maintenance of festival screening schedules, market events, individual film/event builds, creating and managing promotional codes, price codes, and seating manifest adjustments within Archtics and Ticketmaster.
• Provide, update, and maintain venue seating maps, theater manifests, and ticket allocation charts for internal stakeholders across Programming, Marketing, Industry, Market teams, and Festival Operations.
• Perform thorough Quality Assurance (QA) audits prior to public, market, and passholder on-sales to verify pricing accuracy, venue capacities, offer codes, map alignments, and delivery parameters before going live.
• Serve as an operational anchor during screening and market event days, assisting box office staff, Guest Services, and venue teams with access control, scanner tracking, real-time inventory checks, and complex delegate/patron inquiries.
• Assist in troubleshooting Archtics system glitches, barcode errors, seat duplications, and ticket re-issues under tight, time-sensitive screening deadlines.
• Extract targeted attendee email lists for marketing campaigns, and generate post-screening attendance reports for key festival stakeholders.
• Audit patron records and transactional data in Archtics to ensure database integrity, accurate promo code tracking, and smooth post-event financial balancing.
• Assist the Manager with onboarding and guiding box office representatives and venue ticketing staff on Archtics workflows, while maintaining organized event logs and seating archives to support a smooth post-festival operational wrap-up.
• Other duties as assigned

Requirements

• 3–5+ years of experience in ticketing operations, event management, or customer-transactional database management.
• Proven experience managing ticketing for multiple event types, including year-round programming, third-party/rental events, and high-volume festivals.
• Experience with Ticketmaster products (e.g., Archtics/Host) is strongly preferred.
• Experience overseeing or lead-supporting a customer-facing online e-commerce platform.
• Experience supervising or leading a team, with a focus on training and policy enforcement.
• Familiarity with CRM systems, reporting tools, and other event management software.
• Proficient in intermediate-level spreadsheet tools (e.g., pivot tables, VLOOKUPs, data visualization) for inventory and sales reporting.
• Advanced experience managing ticket inventory, including seat-mapping, manifest builds, and complex online sales structures.
• Ability to interpret sales and operational reports to inform decision-making and optimize inventory performance.
• Skilled in understanding, implementing, and enforcing strict policies with internal stakeholders.
• Strong project management skills with a track record of planning and executing complex, multi-venue events.
• Ability to manage multiple priorities and projects simultaneously while meeting strict deadlines.
• Self-starter with excellent problem-solving skills and the ability to work independently in a fast-paced environment.
• Demonstrates a high level of accuracy, efficiency, and meticulous attention to detail.
• Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external partners, and vendors.
• Proven ability in de-escalation and conflict resolution, specifically when managing high-stakes expectations from internal stakeholders or VIPs.
• Ability to foster a positive, innovative, and collaborative work environment.
• Demonstrates mature judgment, professionalism, and diplomacy under extreme pressure.
• Flexible work schedule, including frequent evenings and weekends.
• Schedules may change or extend on short notice based on event needs; candidates must be prepared to stay beyond scheduled end times to ensure operational success.
• Mandatory availability: Full, uninterrupted availability is required during peak periods, specifically August and September, for Festival operations.
• Regular in-office presence required.
• Candidates must be legally able to work in Canada at this time.
• TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position.
• For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Skills

• Archtics
• Ticketmaster
• Spreadsheet tools (pivot tables, VLOOKUPs, data visualization)
• CRM systems
• Reporting tools
• Event management software
• Project management
• Problem-solving
• Attention to detail
• Verbal communication
• Written communication
• De-escalation
• Conflict resolution
• Teamwork

Location

• TIFF - The Market

Work Type

• Contract
• Full-time

Experience Level

• Senior

Salary/Compensations

• $26/hour

About the Company

• TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.
• TIFF: The Market will expand TIFF’s presence as a global hub for screen-based storytelling and reinforce its role as a global entertainment industry leader. It will connect creators, buyers, and audiences, while elevating Canadian and international talent and fostering collaboration across film, series, and innovative content.

Equal Opportunity

• TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
• If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.