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About the Role
The Gift Shop Clerk is responsible for providing outstanding customer service, driving sales to meet budget goals, maintaining shop cleanliness and organization, and ensuring adequate stock levels.
Responsibilities
- Operate the register, including sales, various payment methods, voids, and returns.
- Maintain accurate cash drawer and personal bank balances.
- Open and close the shop, managing cash drawer procedures.
- Learn and prepare all Soda Fountain food and drink items.
- Assist customers with gift and soda fountain purchases, providing product knowledge.
- Present a friendly, positive, and helpful demeanor.
- Develop sales skills for effective customer service and performance.
- Gain product knowledge to enhance customer service.
- Actively participate in stocking shelves.
- Check in parcels, note discrepancies, and price items.
- Manage the weekly newspaper reserve list and magazine stocking/returns.
- Contribute ideas for shop performance improvements.
- Maintain a neat stock room, ensure stock supply, and maintain stock record accuracy.
- Contribute to shop tidiness and cleanliness, adhering to company procedures.
- Perform housekeeping tasks including folding clothing, dusting, sweeping, mopping, and cleaning soda fountain machines.
- Perform daily housekeeping tasks and special projects.
- Learn and implement new ideas, methods, and skills.
- Comply with all organizational policies and procedures.
- Prevent shoplifting.
- Comply with cost-reduction measures.
- Adhere to Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards.
- Maintain a presence in the Gift Shop and engage shoppers.
- Work productively and efficiently with or without supervision on routine tasks.
- Listen carefully to customer orders, requests, and supervisor instructions.
- Maintain a flexible work schedule, including days, nights, weekends, holidays, and peak periods.
- Maintain a calm, friendly, and efficient manner with guests and co-workers.
- Adhere to Mohonk Mountain House's Dress and Grooming Standards.
- Learn and demonstrate Mohonk Mountain House Service Steps and Strategies.
- Learn and retain knowledge of Mohonk Mountain House history.
- Develop and maintain positive working relationships with staff.
- Answer guest questions accurately and engage with guests in a friendly and helpful manner.
- Perform physical tasks including reaching, bending, kneeling, stooping, twisting, flexing arms, walking stairs/inclines, sitting, climbing ladders, and standing for up to 5 hours.
- Fold clothes, operate cash register, and prepare Soda Fountain items.
- Inspect work for cleanliness standards using touch, sight, sound, and smell.
- Lift up to 40 pounds and carry up to 50 feet; walk up to 5 miles per day.
- Maneuver carts or dollies with loads up to 200 pounds.
- Utilize vision for close/distance vision, peripheral vision, depth perception, and focus adjustment.
- Speak, read, write English, and communicate clearly and congenially.
- Hear verbal instructions, directions, and warnings.
- Perform basic mathematical skills and accurately record cash/credit transactions.
Requirements
- Hospitality and retail experience is a plus.
Skills
- Customer service
- Sales
- Cash register operation
- Payment processing
- Product knowledge
- Communication
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Adaptability
- Basic math skills
About the Company
- Mohonk Mountain House is the employer.