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About the Role

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Lobby Host. This role is crucial for welcoming guests and setting the tone for their experience through check-in/check-out, payment processing, reservation management, and providing assistance with luggage and transportation.

Responsibilities

• Treat guests with courtesy and respect in all situations.
• Demonstrate honesty and integrity.
• Connect with guests daily, providing exceptional customer service and creating memorable experiences.
• Respond to guest complaints promptly and professionally.
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Develop long-term customer relationships to provide value and profitability.
• Enhance guest stays by creating an inviting atmosphere.
• Coordinate and multitask job duties in an active environment.
• Assist with summoning third-party valet service for guest vehicles.
• Assist with summoning cabs for guests and clients.
• Maintain eye contact with guests.
• Use guests' names during conversations.
• Greet guests in a friendly manner.
• Speak in clear and discreet sentences.
• Position self at the main entrance to open and hold the door for all guests.
• Open vehicle doors and greet guests.
• Maintain a professional demeanor at all times.
• Assist guests with kiosk check-in.
• Enter information such as arrival alerts and messages.
• Correct inaccuracies and discrepancies on guest accounts.
• Post charges to guest accounts.
• Complete daily high balance checks.
• Check groups and tours in and out.
• Confidently sell the hotel by showing familiarity with guest rooms, facilities, and amenities.
• Update guest profiles with correct billing information, preferences, and special requests.
• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their room and handle luggage.
• Secure and store luggage for guests.
• Retrieve luggage for departing guests.
• Lift luggage and use bell carts to assist guests.
• Escort guests to their room with luggage.
• Familiarize guests with in-room facilities, TV, thermostat, lighting, and features.
• Conduct guest orientation of outlets, fitness center, and general area attractions.
• Coordinate with Front Desk regarding room moves.
• Maintain good posture when interacting and greeting guests.
• Assist and coordinate with Front Desk for any special requests.
• Familiarize yourself with all VIPs and Arrivals.
• Assist with guest requests, errands, and deliveries.
• Perform general store maintenance.
• Conduct sales within the General Store.
• Understand and be able to speak to products within the General Store.
• Report inventory monthly on all stock/product.
• Report any guest concerns or comments to the Director of Front Office and Front Office Managers/Supervisor(s).
• Provide Concierge services to guests.
• Investigate guest charges to resolve guest complaints.
• Check messages and mail.
• Book guest reservations for individuals via telephone, walk-in, email, or fax.
• Up-sell rooms where possible to maximize revenues.
• Assist with guest luggage to and from the room when needed.
• Deliver packages (mail, faxes, etc.) to guest rooms when needed.
• Assist in calling and retrieving cabs for guests upon request.
• Perform any other duties assigned by management.
• Balance cash daily.
• Deposit received cash in the safe and return personal and/or individual floating bank to the issued safety deposit box.
• Ensure all billing and paperwork is done in accordance with Accounting standards.
• Handle sensitive and confidential guest material and information professionally.
• Accept advance deposits for guests and post them to guest accounts.
• Make change and balance the personal and/or individual floating bank.

Requirements

• Minimum of Hospitality, Retail, or Services related industries experience preferred.
• Must be able to stand for periods of time (Up to 6 hours).
• Efficient in Computer and Typing Skills.
• Ability to lift 50lbs.

Salary/Compensations

• $24.50 - $25.50 Per Hour

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

About the Company

• Arlo Hotels is an independent lifestyle hotel.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.