Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Overnight Lobby Host. We strive to create a sense of awe that leaves those we touch wanting more.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Deliver outstanding service and create memorable experiences.
• Connect with guests daily, provide exceptional customer service, and create memorable experiences.
• Handle guest complaints promptly and professionally.
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Establish and develop long-term customer relationships, providing value and profitability.
• Enhance guests' stay by creating an inviting atmosphere.
• Coordinate and multi-task job duties in an active environment.
• Assist with summoning the third-party valet service to park guests’ vehicles.
• Assist with summoning cabs for guests and clients.
• Welcome, assist, and set the tone for a guest’s experience through check-in and check-out processes.
• Receive payment, correct account and reservation discrepancies, create and cancel reservations.
• Act as PBX relief and provide luggage assistance.
• Assist with valet parking and summoning cabs in an overnight capacity.
• Greet guests in a friendly manner.
• Speak in clear and discreet sentences.
• Position self at the main entrance to open and hold the door for all guests.
• Open vehicle doors and greet guests.
• Use the guest’s name whenever possible and maintain a professional demeanor.
• Assist guests with kiosk check-in.
• Enter information such as arrival alerts and messages.
• Correct inaccuracies and discrepancies on guest accounts.
• Post charges to guest accounts.
• Complete daily high balance checks.
• Check groups and tours in and out.
• Confidently sell the hotel to prospective guests by showing familiarity with guest rooms, facilities, and amenities.
• Update all guest profiles with correct billing information, preferences, and special requests.
• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their room and handle luggage.
• Secure and store luggage for guests.
• Retrieve luggage for departing guests.
• Lift luggage and use bell carts to assist guests.
• Escort guests to their room with luggage.
• Familiarize guests with in-room facilities, TV, thermostat, lighting, and features.
• Conduct guest orientation of outlets, fitness center, and general area attractions.
• Coordinate with Front Desk in regards to room moves.
• Maintain good posture when interacting and greeting guests.
• Assist and coordinate with Front Desk for any special requests.
• Familiarize with all VIPs and Arrivals.
• Assist with guest requests, errands, and deliveries.
• General Store maintenance.
• Conduct sales within the General Store.
• Understand the product within the General Store and be able to speak to it.
• Report inventory monthly on all stock/product.
• Report any guest concerns or comments to the Director of Front Office and Front Office Managers/Supervisor(s).
• Provide Concierge services to guests.
• Investigate guest charges to resolve guest complaints.
• Check messages and mail.
• Book guest reservations for individuals via telephone, walk-in, email, or fax from within the hotel.
• Up-sell rooms where possible according to established procedures to maximize revenues.
• Assist with guest luggage to and from the room when needed.
• Deliver packages (mail, faxes, etc.) to guest rooms when needed.
• Assist in calling and retrieving cabs for guests upon request.
• Perform any other duties requested by management.
• Balance cash daily.
• Deposit received cash in the safe and return personal and/or individual floating bank to the issued safety deposit box.
• Ensure all billing and paperwork is done in accordance with Accounting standards.
• Handle sensitive and confidential guest material and information professionally.
• Accept advance deposits for guests and post the advance to guests’ accounts.
• Make change and balance the personal and/or individual floating bank.

Requirements

• Minimum of Hospitality, Retail, or Services related industries experience preferred.
• Must be able to stand for periods of time (Up to 6 hours).
• Efficient in Computer and Typing Skills.
• Available for shifts in the overnight capacity.

Skills

• Customer Service
• Communication
• Problem-Solving
• Multitasking
• Computer Skills
• Typing Skills
• Cash Handling

Location

• Miami

Work Type

• Overnight
• Full-time

Salary/Compensations

• $25.50

Benefits

• Medical
• Dental
• Vision
• 401K - after one year
• Tuition Reimbursement

About the Company

• Arlo Hotels is an independent lifestyle hotel.
• Originally built as the Nautilus Hotel, our boutique hotel on Collins Ave is located in the heart of Miami’s Art Deco district.
• Designed by famed architect Morris Lapidus in the 1950s, Nautilus features a comfortable design that emulates a luxury beach house with public spaces, rooms, and suites that have an international and residential feel.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.