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About the Role
Gemaire Distributors is seeking a skilled HVAC Technical Trainer & Support Advisor to deliver expert-level technical training and provide hands-on technical support. This customer-facing role focuses primarily on training contractors, customers, and partners through in-person and virtual sessions, with a secondary focus on providing technical support via the WingMan application and other remote channels.
Responsibilities
- Plan, schedule, promote, and deliver in-person and virtual training sessions for contractors, customers, and distributor partners.
- Teach technical training classes on product installation, service, diagnostic procedures, and new product introductions.
- Collaborate with internal teams and manufacturer representatives on training material and curriculum development.
- Drive attendance to education programs through needs assessments and customer engagement.
- Support sales team objectives by delivering product training and participating in customer events.
- Provide timely and accurate technical support to customers via the WingMan application, phone, and email.
- Deliver on-site technical support for product installation and service issues.
- Troubleshoot HVAC systems and escalate complex issues.
- Serve as a liaison between customers and factory representatives for warranty and other issues.
- Assist in the investigation of warranty and insurance claims.
- Monitor, document, and communicate product issues and field observations.
- Stay current on industry standards, codes, and new product developments.
- Submit regular activity and expense reports.
- Maintain detailed records of field service visits, training attendance, and equipment issues.
Requirements
- Minimum 5 years of hands-on HVAC industry experience in technical service, installation, and/or repair.
- Demonstrated experience as a trainer or instructor delivering technical content to adult learners.
- Strong proficiency with the WingMan application or comparable remote technical support platforms.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Proficient with virtual meeting/webinar platforms (e.g., Zoom, Microsoft Teams).
- Ability to diagnose and troubleshoot residential and light commercial HVAC systems.
- Strong organizational skills with the ability to manage multiple projects and priorities.
- Valid driver's license with a clean driving record.
Skills
- HVAC technical service
- HVAC installation
- HVAC repair
- Technical training delivery
- Adult instruction
- WingMan application
- Remote technical support platforms
- Verbal communication
- Written communication
- Microsoft Office Suite
- Virtual meeting platforms
- Webinar platforms
- HVAC system troubleshooting
- Organizational skills
- Project management
- Time management
Location
- On-site
Work Type
- Full-time
- Travel Required
Experience Level
- Minimum 5 years
Education Level
- Bachelor's or Associate's degree in HVAC Technology, Engineering, or a related field (Preferred)
- NATE (North American Technician Excellence) service certifications (Preferred)
About the Company
- Gemaire Distributors is a subsidiary of Watsco.
- Watsco and its subsidiaries are an Equal Opportunity Employer.
Equal Opportunity
- Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin.
- We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.