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About the Role

Waltham Forest is launching its first dedicated Crematorium Service to enhance support for residents during sensitive life events. This new service requires a team that embodies compassion, professionalism, and care. Nine new roles are being created as part of this launch. This specific role will provide high-quality administrative support for the Chingford Crematorium, ensuring smooth service delivery and compassionate engagement with bereaved families. The postholder will manage statutory records, coordinate logistics, and uphold the Council’s standards for dignity, inclusivity, and professionalism. Please note: This role is not eligible for Skilled Worker visa sponsorship; candidates must possess existing UK work authorization.

Responsibilities

• Process and verify statutory documentation in line with legal requirements
• Support the setup of the chapel and congregation hall for services
• Operate and assist with media systems including viewing screens, sound systems, and CCTV
• Work collaboratively with the Bereavement Services team to integrate cremation and burial operations
• Ensure compliance with Council policies, health and safety standards, and ICCM charter principles

Requirements

• Experience in administrative roles, preferably within bereavement or direct public services
• Knowledge of financial processes, procurement, purchase order raising, processing of payments using digital and online systems, and banking processes
• Recording of financial transactions
• High level of communication and presentation skills
• Ability to deal with sensitive and emotive customers
• Satisfactory employment references and CIFAS identity checks
• Satisfactory declaration of interest
• Satisfactory DBS check
• Fluent English speaking ability for public-facing roles
• Must already hold a form of UK work authorization that does not require sponsorship

Skills

• Communication skills
• Presentation skills
• Dealing with sensitive customers
• Financial processes
• Procurement
• Purchase order raising
• Payment processing
• Banking processes
• Recording financial transactions
• Media systems operation
• CCTV operation

Location

• London

Work Type

• Full time
• Permanent

Experience Level

• SO2

Education Level

• GCSEs or equivalent
• NVQ Level 3 in Business Administration or similar (preferred)
• ICCM training or awareness of cemetery and crematorium charter standards (advantageous)

Salary/Compensations

• £40,182 - £42,060

Benefits

• The Council is keen to support employees to balance their working life with other commitments, offering flexible working arrangements where possible.
• Information on benefits available can be found at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us

About the Company

• Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
• We are a highly ambitious borough, driven by culture and the innate creativity of our residents, developing new and innovative ways to build our communities.
• Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded.
• London Borough of Waltham Forest is a Mayor of London’s Good Work Standard employer, demonstrating commitment to a healthy, fair, and inclusive workplace including fair pay, workplace well-being, skills, progression, diversity, and recruitment.

Equal Opportunity

• Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and staff employment.
• The Council is proud of its rich mix of communities and works hard to respond to changing resident needs.
• We use statutory duties on race, gender, and disability equality, and best practice for age, faith, and sexual orientation to ensure equality of opportunity.
• The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels, and Providing fair, appropriate, accessible and excellent Services to all.
• Respecting Diversity is a core Council value.
• To reduce the risk of bias in recruitment, the council operates an anonymous shortlisting process.
• For jobs graded up to and including scale SO2, internal candidates are considered first, including those who self-identify as having a disability for the purposes of the Disability Confident scheme.
• We are keen to support employees to balance their working life with other commitments and will consider working arrangements that suit individual personal circumstances whilst still meeting the needs of the Council.