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About the Role
The Community Banker at the Ulster Branch plays a key part in delivering exceptional customer service, supporting daily banking operations, and building meaningful relationships with customers. This role offers opportunities for continued learning, hands-on experience, and professional development with potential for career advancement and increased compensation.
Responsibilities
- Assist customers with account inquiries and process transactions.
- Promote banking services and understand customer financial needs to provide personalized solutions.
- Support branch operations and be flexible in assignments and scheduling, including every Saturday.
- Adhere strictly to audit controls, maintain required logs, process outgoing deposits and third-party remittances, and handle telephone calls.
- Maintain accountability for the cash drawer and report any discrepancies.
- Maintain a full understanding of all bank products and promotions.
- Perform account lookups, activations, closures, manage overdraft privileges, and process check orders and change requests.
- Review customer accounts, including alerts, messages, card activity, relationship, and history.
- Perform daily tasks such as Card@Once check in/out, night drop, and monetary instrument logs.
Requirements
- High school diploma or equivalent required.
- Customer service experience.
- Attention to detail and strong organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Excellent math and cash handling abilities.
- Prolonged periods of time working on a computer.
- Prolonged periods of time standing.
- Ability to walk up and down stairs.
- Ability to lift up to 10-20 pounds at times.
- Part-time employees are expected to work every Saturday.
Skills
- Customer service
- Organizational skills
- Communication skills
- Interpersonal skills
- Teamwork
- Math skills
- Cash handling
Location
- Ulster Branch
Work Type
- Part-Time
Education Level
- High school diploma or equivalent
About the Company
- Rondout Savings Bank is committed to supporting the growth of its Community Bankers through a model that offers continued learning, hands-on experience, and professional development.
Equal Opportunity
- As an Equal Opportunity/Affirmative Action Employer, Rondout Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
- EEO Reasonable Accommodation Policy
- Know Your Rights: Workplace Discrimination is Illegal
- Pay Transparency Nondiscrimination Provision