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About the Role

Albany ENT & Allergy Services is seeking a Patient Coordinator responsible for managing patient appointments, ensuring accurate medical records, and coordinating external appointments using the NextGen system and other software.

Responsibilities

• Monitor tasks from providers and staff for patient orders, imaging, and out-of-office referrals.
• Process and coordinate imaging and outside testing for patients.
• Complete chart preparation by obtaining and reviewing clinical documentation and physician referral information.
• Ensure clinical notes and diagnostic reports are available prior to scheduled patient office appointments.
• Return patient phone calls and maintain patient communication for continuity of care.
• Obtain authorization for imaging and referrals as necessary.
• Scan documents into patient charts.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• 2-3 years of experience in a medical office and/or customer service preferred.
• Proficient computer skills, including the ability to master practice management software.
• Consistent professional conduct, meticulous attention to detail, critical thinking skills, and a positive and collaborative attitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with patients, staff, and other healthcare professionals.

Skills

• NextGen system proficiency
• Customer service
• Organization
• Multi-tasking
• Computer proficiency
• Attention to detail
• Critical thinking
• Communication (written and verbal)
• Interpersonal skills

Location

• Albany ENT & Allergy Services

Work Type

• Hybrid work schedule (after training period)

Experience Level

• 2-3 years preferred

Education Level

• High school diploma or GED

Salary/Compensations

• $18.00 to $21.00 per hour

Benefits

• Health insurance
• Generous paid time off
• Paid holidays

About the Company

• Albany ENT & Allergy Services has been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025.
• The practice values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care.