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About the Role

The Restaurant Host is responsible for delivering a premier hospitality experience for members and guests, setting the tone for the dining experience by managing reservations and communicating preferences to the food and beverage team.

Responsibilities

• Greet and welcome members and guests with a warm, friendly, and professional demeanor, utilizing member names whenever possible.
• Manage reservations using club software (e.g., Jonas) to ensure accurate booking and seating times.
• Maintain member profiles, tracking preferences, special occasions, and dietary restrictions to provide highly personalized service.
• Handle inquiries and complaints gracefully, ensuring member satisfaction is prioritized and escalated to management when necessary.
• Control the seating chart and rotation, ensuring a fair distribution of tables among servers.
• Coordinate with service and kitchen staff to monitor the pacing of meals and table turnover rates.
• Promote club amenities and upcoming dining, social, or golf events to members.
• Maintain the host area and menus so they are clean, organized, and properly stocked.

Requirements

• Minimum of 1-2 years of host or customer service experience, ideally in upscale dining, resorts, or private club environments.
• Adhere to the country club’s business professional or hospitality uniform standards.
• Must be able to work flexible hours, including weekends, evenings, and major club holidays.

Skills

• Strong communication skills
• High level of professionalism
• Proficiency with digital reservation and POS systems

Experience Level

• 1-2 years