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About the Role

The Technical Services Manager will identify and deliver commercially and operationally realistic, best practice, technical and operational solutions to site-specific issues. This role involves designing, delivering, and implementing site-specific improvement strategies with a focus on change management.

Responsibilities

• Source and procure national and local contracts to ensure estate and building coverage for statutory and legislative commitments.
• Create technical specifications for long-life asset management, value for money, and adequate maintenance scope (frequencies, tasks, PPM, repairs).
• Control budgets and service delivery across the estate and buildings, establishing value-for-money strategies.
• Prepare and manage engineering service charge budgets, including procurement per SMR policies.
• Define the PPM regime for plant across the estate.
• Establish, implement, document, and maintain site-specific operating procedures and systems tailored to client needs.
• Implement, manage, and develop the E-Logbooks planned maintenance system, ensuring accuracy of information, plant history, drawings, and technical data.
• Develop and maintain the base building asset register and review/develop site-specific maintenance tasks.
• Ensure drawings and O&Ms are updated to reflect system changes and develop/implement/maintain site-specific plant replacement strategies.
• Ensure new buildings and public realm areas are handed over according to BPS and SMR guidelines with all manuals in place.
• Manage service providers and monitor performance against SLAs and KPIs.
• Make clear decisions and direct contractors for all reactive works.
• Support the Development team in monitoring construction processes impacting the Estate Management Team's remit.
• Complete engineering site surveys and audits.
• Provide technical support to the operational team.
• Work within the FM department and closely with Operations, Asset Management, and H&S to deliver excellent services and exceed customer expectations.
• Manage all asset lists within the Estate, ensuring adequate maintenance for new assets.
• Liaise with Permit Management to assist in maintaining the online e-permit system and reviewing RAMS for Estate works.
• Manage associated M&E tasks from the company risk register, ensuring quotes are obtained and works are agreed before commencement.
• Keep the online system, Track Record, up to date and ensure all outstanding actions are completed within required timescales.
• Ensure compliance at all times with operational standards, codes of practice, and health and safety requirements.
• Provide overseeing engineering support for the residents' spa and gym, including attending quarterly meetings.
• Provide reactive engineering support for retailers on the estate.
• Form part of the Duty Manager roster for out-of-hours escalations.

Requirements

• Engineering apprenticeship with relevant on-job experience, Engineering Degree with relevant industry experience, or significant industry experience in a similar role.
• Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it.
• Proven experience in the management of maintenance contracts and supervision of contractors.
• Ability to work effectively with staff, tenants, service providers, and contractors.
• Excellent managerial and interpersonal skills with a proven track record in managing change.
• Good strategic vision and a strong commitment to customer service.
• Extensive knowledge of operating Microsoft Office applications.
• Successful people management experience, including technical & personnel development & change management.
• Extensive experience of managing services to an agreed budget.
• Self-motivated, able to work on own initiative.
• Good understanding of property management.
• Excellent communication skills, both orally and in writing.
• A comprehensive knowledge and understanding of legislative health & safety requirements.
• Excellent time management skills with the ability to respond to client/contract deadlines.

Skills

• Microsoft Office applications
• People management
• Technical development
• Personnel development
• Change management
• Budget management
• Property management
• Communication skills (oral and written)
• Legislative health & safety knowledge
• Time management
• Contract management
• Contractor supervision
• Strategic vision
• Customer service
• Interpersonal skills
• Managerial skills

Work Type

• 37.5 p/w plus extra as required

Education Level

• Engineering apprenticeship
• Engineering Degree

Salary/Compensations

• Up to £75000 depending on experience

Benefits

• See Benefits Booklet for more information.