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About the Role

Meliá offers unlimited growth and development opportunities within a global family, providing chances to work in various countries while fostering personal and professional growth.

Responsibilities

• Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
• Provide a high level of IT support services to guests and staff as well as 24-hour coverage for computer systems, either on-site or remotely.
• Perform configuration, installation, and troubleshooting of workstation hardware and software, including laptops, tablets, printers, and mobile devices.
• Responsible for desktop imaging and configuration of server and workstation and backup systems.
• Network administration, PC and network troubleshooting, network switch management, Mail Server management, operating system and application software upgrading.
• Prioritization of multiple projects and demands on a weekly, daily, and hourly basis.
• Anti-virus and firewall management, hardware configuration and troubleshooting.
• Hotel-specific application maintenance and administration and installation of Ethernet cabling.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Acts as Manager on Duty as required.
• Complete projects and other tasks as assigned.

Requirements

• Must be legally authorized to work in the United States.
• Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems.
• Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
• Deal with the general public, customers, associates, and government officials with tact and courtesy.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Interpret established policies and understand the government regulations pertaining to the business.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• See differences in widths and lengths of lines such as those on graphs.
• Must be able to change activity frequently, and cope with interruptions.
• Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays depending on business demands.
• Must be available to be on-call after working hours.

Skills

• Proficient knowledge of Microsoft operating systems and applications.
• Knowledge of and experience working with security management systems.
• Understanding of advanced desktop infrastructure, commonly used concepts and practices.
• Knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x).
• Knowledge of Opera (PMS), MICROS (POS), and HotSOS preferred.

Experience Level

• 2+ year’s Help Desk, Desktop support experience required

Education Level

• An Associate’s, Bachelor’s degree or technical institute’s degree/certificate in information Technology, information systems, of related technology field.

About the Company

• At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
• Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
• We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
• Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is 'Towards a sustainable future, from a responsible present'. Thanks to all our collaborators, we make it possible.

Equal Opportunity

• At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
• We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.