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About the Role

The Coordinator Station Operations is responsible for all facets of station coordination and communication, requiring quick thinking and in-depth knowledge of overall station operations. The role demands a strong desire to support internal customers including Flight, Inflight, Airports, Ground Operations, Maintenance, business partners, and System Operations.

Responsibilities

• Responsible for ramp control, coordinating aircraft movement with Aircraft Ground Reposition (AGR), other airlines, and the Federal Aviation Administration tower.
• Accepts in-range calls and communicates information/requests via radio or other means to all departments.
• Obtains and communicates fuel loads to business partners.
• Monitors Sabre Interact, Movement Control, Flight Explorer, and other necessary programs to support on-time flight departures.
• Communicates crucial information to System Operations and all departments.
• Monitors and communicates connection issues, payload restrictions, customer disturbances, and other abnormalities.
• Updates information in Movement Control for Flight Information Display Screens.
• Determines the root cause of flight delays and enters appropriate coding/comments.
• Manages irregular operations.
• Handles facility maintenance and security communications.
• Updates Field Conditions Reports throughout the day.
• Collects data for billing purposes.
• Performs other duties as assigned.

Requirements

• High School Diploma or General Education Development (GED) Diploma.
• At least eighteen (18) years old.
• One (1) year of JetBlue or prior airline experience.
• Ability to work all shifts, including weekends, holidays, and irregular operations.
• Working knowledge of Office suite software (Word/Excel/PowerPoint).
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize tasks.
• Ability to work under minimal supervision and in a team environment.
• Outstanding attention to detail.
• Ability to learn new technology and operating systems.
• May require a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards, depending on location.
• May require obtaining and maintaining United States Customs Clearance, where applicable.
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
• Available for overnight travel (10%).
• Must pass a ten (10) year background check and pre-employment drug test.
• Must be legally eligible to work in the country where the position is located.
• Authorization to work in the US is required; this position is not eligible for visa sponsorship.
• For internal candidates, must be in good standing regarding attendance, performance, and safety.

Skills

• Quick thinking
• In-depth knowledge of station operations
• Office suite software (Word/Excel/PowerPoint)
• Strong verbal communication
• Strong written communication
• Multi-tasking
• Prioritization
• Attention to detail
• Ability to learn new technology
• Ability to learn new operating systems
• Familiarity with weather reading (preferred)
• Highly organized (preferred)
• Focused (preferred)

Location

• Airport environment

Work Type

• Shift work
• Irregular hours

Experience Level

• One (1) year of JetBlue or prior airline experience
• Prior operations department experience (preferred)

Education Level

• High School Diploma or GED

Salary/Compensations

• $18.32 per hour + Premium Pay

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

About the Company

• JetBlue values Safety, Caring, Integrity, Passion, and Fun.
• Promotes safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards.
• Encourages reporting of safety and/or security concerns, issues, incidents, or hazards through confidential reporting systems (ASAP or SAR).
• Requires adherence to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls.
• Upholds JetBlue’s safety performance metric goals.

Equal Opportunity

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.