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About the Role

The Senior Claims Advocate, Property & Casualty is an experienced claims advocacy professional responsible for handling a portfolio of P&C claims on behalf of HUB International Northeast's clients. This role requires solid knowledge of insurance coverages, the ability to analyze policy language, and confidence in engaging carriers on coverage positions. The Senior Claims Advocate partners closely with Account Executives, producers, and clients to deliver responsive, high-quality claims advocacy that supports client retention and reinforces HUB's value proposition.

Responsibilities

Handle a portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
Review carrier coverage positions, reservation-of-rights letters, and disclaimers; draft rebuttals and appeals grounded in policy language, case law, and industry standards, escalating the most complex matters to the AVP as appropriate.
Monitor claims activity, maintain accurate and up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward favorable outcomes.
Identify potential E&O exposure situations and escalate promptly to the AVP and, when warranted, the Office of General Counsel in accordance with internal protocols.
Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are being handled in the client's best interest.
Serve as a day-to-day claims contact for assigned clients, delivering responsive, empathetic, and professional service consistent with HUB's commitment to client advocacy.
Build productive working relationships with carrier claim adjusters, supervisors, and key partner contacts.
Participate in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing claims intelligence that supports the marketing and account teams in securing favorable terms.
Support the administration of Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.
Collaborate with Account Executives, producers, and internal departments to share claims insights, resolve issues, and strengthen overall client service delivery.
Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters that implicate multiple coverage lines.
Contribute timely and accurate updates to the claims dashboard, successful results log, and other management reporting tools.
Participate in internal training initiatives and share educational opportunities and knowledge with team members.
Serve as a resource to junior claims advocates and analysts on routine coverage questions and claim-handling best practices.
Support claims leadership with operational initiatives, including Smartsheet workflows and claims review standardization.
Assist with claim file audits as directed to help maintain quality, accuracy, and compliance with HUB's claims advocacy standards.
Take ownership of professional growth through continuing education, designations, and active participation in team learning.

Requirements

Minimum of 3–5 years of experience in insurance claims advocacy, claims adjusting, or a related coverage role within a brokerage or carrier environment.
Working knowledge of commercial lines coverages, including General Liability, Property, Auto, Umbrella/Excess, and related policy forms.
Experience reviewing policy language and contributing to coverage rebuttals or carrier disputes.
Strong written and verbal communication skills with the ability to explain coverage positions clearly to clients, carriers, and internal stakeholders.
Solid organizational skills with the ability to manage a meaningful caseload, prioritize effectively, and meet deadlines in a fast-paced environment.
Proficiency with claims management systems (e.g., Epic) and standard office productivity tools.
Collaborative mindset with a demonstrated ability to work effectively across departments and with diverse internal and external stakeholders.
Progress toward or attainment of a professional designation such as CPRIA, AINS, ARM, CPCU, or equivalent.
Experience handling real estate/property management claims.
Exposure to self-insured/captive account claims management and Special Handling Instruction protocols.
Familiarity with multi-jurisdictional claims handling in the Northeast region (NY, NJ, CT).
7-10 years of relevant experience

Skills

Claims Advocacy
Coverage Analysis
Policy Language Analysis
Carrier Engagement
Client Service
Relationship Management
Collaboration
Communication
Organization
Claims Management Systems (Epic)
Microsoft Office Suite

Location

Melville, NY
NYC metro area

Work Type

Hybrid

Experience Level

Senior
3-5 years
7-10 years

Education Level

Bachelor's degree (4-year degree)
Progress toward or attainment of a professional designation such as CPRIA, AINS, ARM, CPCU, or equivalent

Salary/Compensations

$100,000 - $120,000 annually

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
401(k) Savings Plan
Life and Disability Plans
Long-Term Care
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Flexible Work Arrangements
Dress for Your Day Policy
Comprehensive Onboarding and Continuing Education

About the Company

At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs.
We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services.
HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America.
We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.
Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.

Equal Opportunity

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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