Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Assist in the formulation of strategies relating to service charges, operations, and finances, with a particular focus on commercial issues. Support operational aspects of asset management, service charge budgets, car park facilities, and estate support services. Coordinate utilities procurement, budgets, and rates.

Responsibilities

• Coordinate the preparation and delivery of service charge budgets and reconciliations.
• Work with Senior Management and operational teams to establish budget assumptions and requirements.
• Monitor expenditure against budgets and forecasts, identifying variances and providing clear financial analysis and commentary.
• Manage service charge cost allocations across multiple budgets.
• Prepare and maintain financial forecasts with accurate supporting information.
• Prepare and maintain budgets for new developments and operational areas.
• Oversee and analyse MEES budgets, monitoring expenditure, forecasts, and financial performance.
• Coordinate service charge explanatory notes and assist with tenant and stakeholder enquiries.
• Support Senior Management with strategic financial management, analysis, and reporting.
• Review monthly accounts and general ledger information, investigating variances and resolving issues.
• Prepare regular financial and management reports for Senior Management and stakeholders.
• Manage purchase orders, invoices, cross charges, and cost allocations, ensuring accurate processing and compliance.
• Monitor outstanding financial items and ensure timely resolution.
• Support the accurate recovery of costs through invoice requests and tenant billing.
• Ensure financial processes and records comply with company policies, internal controls, and audit requirements.
• Maintain accurate financial records, supporting documentation, and audit trails.
• Support internal and external audit processes and respond to financial information requests.
• Identify and implement improvements to financial controls, reporting, and processes.
• Support the development and management of financial and performance reporting for key operational services.
• Support the setup, development, and ongoing management of waste reporting.
• Support the setup, development, and ongoing management of Tenant Services reporting.
• Coordinate tenant utility billing and resolve queries with Building Services and operational teams.
• Support the preparation and review of Tenant Services charge-out rates.
• Work with Payroll on salary cost coding and allocations.
• Support Senior Management in managing business rates processes.
• Ensure tenant and stakeholder financial queries are handled accurately, professionally, and efficiently.
• Support Senior Management and operational teams on financial, commercial, and operational matters.
• Coordinate documentation for tender processes and work with Legal and other stakeholders on contracts.
• Support the preparation of operational and financial reports for Directors, Executive Management, and Shareholders.
• Support in the coordination of addressing applications and maintain relevant Estate records.
• Develop and manage a group-wide communications programme, collaborating with wider stakeholders.
• Lead, coordinate, and deliver operational communications across the CWG managed portfolio.
• Drive consistency and standardisation of communication processes across all CWG managed assets.
• Develop, review, and implement operational, administrative, and financial procedures.
• Maintain effective departmental records and document management systems.
• Manage and develop assigned team members, ensuring effective workload allocation and high standards.
• Provide clear direction, mentoring, regular feedback, coaching, and support.
• Work collaboratively across Finance, Operations, Building Management, Legal, and other teams.
• Undertake other reasonable duties as required.

Requirements

• Strong numerical and analytical skills.
• Experience in financial governance, budgeting, and operational reporting.
• Significant experience in service charge management, operational finance, utilities, property management, or a similar commercial environment.
• Strong IT skills, including advanced knowledge of Microsoft Excel and good working knowledge of Microsoft Office applications.
• Excellent organisational, planning, and prioritisation skills.
• Ability to manage multiple workstreams and meet competing deadlines.
• Strong communication and stakeholder management skills.
• Ability to build effective working relationships at all levels.
• Ability to explain complex financial and operational matters clearly.
• Demonstrable ability to lead, motivate, and develop teams.
• Ability to drive collaboration, accountability, and continuous improvement.
• A proactive and solution-focused approach.
• Ability to use initiative, exercise sound judgement, and identify opportunities to improve processes and controls.
• High levels of accuracy and attention to detail.
• Strong commitment to maintaining quality, governance, and compliance.
• A customer-focused approach.
• Understanding of the importance of delivering high-quality service to tenants, occupiers, and internal stakeholders.
• All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others.
• All staff members must understand and adopt the company's ESG Strategy into their respective roles.
• All staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
• Ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS).

Skills

• Financial governance
• Budgeting
• Operational reporting
• Service charge management
• Operational finance
• Utilities management
• Property management
• Microsoft Excel (Advanced)
• Microsoft Office Suite
• Organisational skills
• Planning skills
• Prioritisation skills
• Communication skills
• Stakeholder management
• Team leadership
• Team motivation
• Team development
• Collaboration
• Accountability
• Continuous improvement
• Problem-solving
• Attention to detail
• Quality management
• Governance
• Compliance
• Customer service
• Health and Safety awareness
• ESG principles
• ISO 9001 compliance

Location

• 4 days in office, 1 day working from home

Work Type

• Hybrid

Experience Level

• Subject to experience

Education Level

• A relevant professional qualification or working towards one (e.g. ACCA, CIMA, RICS or equivalent) would be advantageous.

Salary/Compensations

• £60,000 - £65,000

Benefits

• Generous pension plan
• Insurance plans
• Health benefits
• Subsidised gym membership
• Store discounts
• Family leave
• Flexible working arrangements (temporary or permanent)
• Development opportunities through classroom and e-learning training
• Mentoring
• Cross-departmental experience
• On-the-job learning
• Support for accreditations
• Support for chartered status
• Sponsorships for further education

About the Company

• Canary Wharf Management Limited (CWM) is responsible for the management of Canary Wharf.
• The company is committed to Excellence, Integrity, High Performance, Customer Focus, Collaboration, Engagement, Ownership, and Innovation.
• CWM values diversity and inclusion, recognizing the importance of diverse experience, skills, and perspectives.
• They are committed to fostering an inclusive working environment where everyone can reach their full potential.
• CWM believes that being an inclusive employer leads to better business performance and higher employee engagement and satisfaction.

Equal Opportunity

• We welcome applicants with diverse backgrounds, perspectives, and skills and are committed to fostering a culture whereby everyone can reach their full potential.
• As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.