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About the Role

The Analyst, Service Desk Technician will deliver excellent technical support with a high degree of customer satisfaction, timeliness, accuracy, and consistency. This individual will work with Revantage Service Desk customers to provide solutions to problems to ensure customer productivity. Duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers.

Responsibilities

Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements
Install new and recycled PCs and various hardware upgrade components, including swapping old/new computers for customers in a break fix environment
Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk
Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk
Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction
Configure, deploy, and support company issued mobile devices
Coordinate disposal of all IT Endpoint related equipment
Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting
Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures
Maintenance of desktop management services including remote control, software distribution, asset management, and virus protection services
Maintain “SOE’s” (Start Of Employment) and “EOE’s” (End Of Employment) of user access and hardware as part of an asset management system
Other duties as assigned

Requirements

Bachelor's degree in Information Systems or similar experience
Minimum of 2-3 years of work experience in IT Support
Ability to self-direct work and resolve issues without assistance
Provide a “White Glove” support experience in person and remotely for all users
Support experience and knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, iOS, Android, etc.
Installation and support experience with MS Office and various assorted software applications
Ability to multi-task in a variety of support roles
Efficient and available to assist all local users and remote traveling users
Some/minimal travel required, sometimes at short notice
Excellent customer service and communication skills
Work well with others and individually to complete projects effectively
Ability to juggle multiple, competing priorities
While performing the duties of this job, the employee must regularly lift and/or move up to 50 pounds

Skills

Microsoft Active Directory
Exchange
Office 365
MS Teams
Windows Server 20XX
Windows 7/8/10/11
iOS
Android
MS Office
ServiceNow
Mobile device management
iPhone
Encryption (i.e. BitLocker)
VPN client
Mac Support

Location

Chicago

Work Type

Hybrid Work Policy
Work From Anywhere Month

Experience Level

2-3 years of work experience in IT Support

Education Level

Bachelor's degree in Information Systems or similar experience

Salary/Compensations

$74,000.00 To $93,000.00 Annually

Benefits

Discretionary bonus and incentive compensation on an annual basis
Health insurance coverage
Retirement savings plan
Paid holidays and paid time off (PTO)
Competitive salary, overall compensation, and 401(k)
Productivity Hours – weekly meeting-free work time
Summer Fridays
In-house and external learning & development opportunities
Generous health insurance and wellness benefits

About the Company

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.
With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.
Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific.
Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner.
Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.
Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive.
Together, we foster a workplace where everyone can be themselves, enabling them to do their best work.
At Revantage, we have exceptional people who live our values and help us pursue better every day.
We offer dynamic and meaningful work, competitive compensation, benefits and flexibility.
We listen and take action to ensure our organization evolves to reflect our employees’ voices and support an inclusive culture.
Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.
Our culture is built on our shared core values and commitment to be: Learners, Leaders, Enthusiasts, Achievers, Partners.
Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

Equal Opportunity

Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.
We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com