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About the Role

Join CMS’s Legal Tech team to help embed legal technology into day-to-day practice. This role combines product management, business change, and stakeholder engagement, focusing on driving adoption, improving user experience, and supporting the introduction of new technologies like generative AI.

Responsibilities

• Own the vision, roadmap, and objectives for assigned Legal Tech platforms.
• Define success measures and monitor adoption, usage, and business value.
• Develop and deliver adoption strategies, including self-service resources, support models, and role-based enablement.
• Gather user feedback to continuously improve tool positioning and adoption.
• Work with suppliers to manage service performance, product development, and issue resolution.
• Support contract renewals and commercial discussions.
• Ensure products comply with information security, risk, and data protection requirements.
• Partner with Legal Tech Delivery colleagues to support successful tool implementation on client matters.
• Support pilots, proof-of-concepts, and controlled releases of new capabilities.
• Act as a dedicated Legal Tech contact for an aligned Practice Group.
• Identify opportunities to improve existing processes or support new approaches to client work using legal technology.
• Design adoption plans and engagement activities tailored to Practice Group needs.
• Work closely with colleagues across Innovation, Legal Operations, and Project Management teams.
• Deliver training sessions and workshops.
• Facilitate discussions around the use of Legal Tech on matters and client engagements.
• Deliver client training, webinars, and learning sessions.
• Support responses to requests for proposals (RFPs).
• Create content and presentations showcasing CMS’s Legal Tech and Innovation capabilities.
• Participate in client meetings focused on technology-enabled legal services.
• Monitor legal technology market developments and identify opportunities for testing.
• Contribute to pitches and client opportunities where Legal Tech is a differentiator.
• Work as part of an agile product management team.
• Manage and prioritize product backlogs for assigned platforms.
• Share knowledge and collaborate with Legal Tech Product Managers, Legal Technologists, and Solution Engineers.

Requirements

• Proven experience in change management, legal technology, or innovation within the legal sector or another professional services environment.
• Experience practising as a solicitor is desirable but not essential.
• Strong people leadership and stakeholder engagement experience, with the ability to influence at all levels.
• Comfortable balancing strategic thinking with hands-on operational delivery.
• Experience working in Agile or iterative delivery environments would be a plus.
• Confident communicator, able to present, train, and explain complex tools.
• Experience with project scoping is a must.
• Solution-oriented, problem-solver, and self-starter mindset.
• Able to adapt and navigate a disruptive and changeable market.

Skills

• Product management
• Business change
• Stakeholder engagement
• Legal technology
• Innovation
• Agile methodologies
• Communication
• Training delivery
• Project scoping
• Problem-solving

Location

• Hybrid

Work Type

• Hybrid working policy

Experience Level

• Mid-level

Salary/Compensations

• Competitive basic salary (reviewed annually)

Benefits

• Competitive basic salary
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent

About the Company

• CMS is a leading international law firm.

Equal Opportunity

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.