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About the Role
This role is responsible for developing and implementing transversal training strategies that align with business priorities, including content deployment, assessment, and facilitation, to foster a culture of learning and drive sales performance within the Maison.
Responsibilities
- Customize training/coaching plans based on analysis for knowledge retention
- Partner with retail leaders to identify individual development plans
- Leverage digital tools and new technologies for enhanced learning impact
- Conduct regional needs assessments to identify training needs for sales performance
- Plan, organize, and execute online and in-person classroom trainings
- Strategize short and long-term goals for training initiatives and regional action plans
- Foster a culture of learning by engaging teams and delivering impactful trainings
- Take ownership of training activities from conception to execution
Requirements
- Bachelor’s degree in a business-related field
- Three to five years of experience in Retail Training and Development or Retail Management preferred
- Expertise in luxury client experience, leadership, hospitality, and virtual learning
- High level of emotional intelligence, communication styles, instructional design, presentation skills, and developmental assessments
- Gemological knowledge
- Art & Culture experience
- DISC & EQI certifications
- Strong proficiency in Microsoft Office Suite
- Excellent organizational skills
- Ability to travel 50%-75% of the time
- Excellent interpersonal, public communication, and facilitation skills
- Strong written and verbal communication abilities
- Effective collaboration with all organizational levels
- Comfort with ambiguity
- Adeptness in a fast-paced environment
- Valid work authorization for employment in the USA
Skills
- Luxury client experience
- Leadership
- Hospitality
- Virtual learning
- Emotional intelligence
- Communication styles
- Instructional design
- Presentation skills
- Developmental assessments
- Gemological knowledge
- Art & Culture experience
- DISC & EQI certifications
- Microsoft Office Suite
- Organizational skills
- Interpersonal skills
- Public communication
- Facilitation skills
- Written communication
- Verbal communication
- Collaboration
Location
- USA
Work Type
- Onsite
- Travel
Experience Level
- 3-5 years
Education Level
- Bachelor's degree
Salary/Compensations
- $120,000 - $125,000
Benefits
- Medical
- Dental
- Vision
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- A High Jewelry Maison with a strong heritage promoting exceptional know-how in an enchanting and creative environment.
- Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences, believing that diversity and inclusion empower creativity and knowledge.
- Richemont offers a generous compensation and benefits package for eligible employees.
- Employee wellbeing is a top priority at Richemont.
Equal Opportunity
- Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.