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About the Role

To provide contract support services for repairs, maintenance, and capital works on Council stock of 24,000 homes. This role involves responding to complex issues related to work orders and tenant repairs, providing guidance to tenants, contractors, and internal staff to ensure adherence to contract procedures, working practices, and policies.

Responsibilities

• Raise orders for repairs and capital contracts, ensuring correct budget, contract, and priority are entered into IT systems.
• Liaise with tenants, housing staff, contractors, and other stakeholders to resolve issues related to works orders.
• Make decisions on repair priorities and contractor requests, investigating changes based on data and communication with managers.
• Provide contract support for housing repairs, maintenance, specialist areas (gas, electric, asbestos), mains suppliers, cladding, health & safety, and high-rise projects.
• Assess and resolve issues for new build properties in collaboration with housing strategy staff and external contractors.
• Advise and instruct other housing service areas on repair and inspection decisions to ensure policy compliance.
• Monitor IT systems and email for incoming information, making decisions on repairs, health & safety actions, and reporting potential issues.
• Adhere to the Health and Safety at Work etc. Act 1974 and associated legislation, taking personal responsibility for health, safety, and wellbeing.

Requirements

• Demonstrate how you meet the essential criteria against the person specification.

Work Type

• Full time
• Permanent

Salary/Compensations

• £25,583.00 - £26,403.00

Benefits

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service, plus eight public holidays and three additional days off
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

About the Company

• Hull City Council manages a stock of 24,000 homes and is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Equal Opportunity

• We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
• We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.