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About the Role
The Digital & Strategic Program team plays a key role in driving the transformation and delivery of reforms, working closely with internal and external stakeholders to deliver customer-centric solutions that support compliance activity associated with building legislation.
Responsibilities
- Lead business analysis activities for a complex Salesforce transformation program, ensuring business requirements are clearly defined, prioritised and aligned to strategic outcomes.
- Apply strong Salesforce functional and platform knowledge to shape fit-for-purpose, scalable and configuration-led solutions.
- Facilitate stakeholder engagement, workshops and decision-making across business, technology and vendor teams, building trusted relationships at all levels.
- Translate complex business needs into high-quality requirements, user stories, business processes and acceptance criteria that support successful delivery.
- Provide leadership and guidance across analysis activities, ensuring quality, consistency and traceability from discovery through to implementation.
- Support solution design, testing and deployment to ensure delivered outcomes meet business objectives and operational needs.
Requirements
- Demonstrated experience leading business analysis activities on large-scale, complex digital transformation programs, preferably involving Salesforce or other enterprise CRM platforms.
- Strong Salesforce functional knowledge, with the ability to shape business requirements into practical, scalable and configuration-led solutions.
- Proven experience working with senior stakeholders, business SMEs, architects, delivery teams and implementation partners in complex delivery environments.
- Exceptional analytical, problem-solving and critical thinking skills, with the ability to simplify complex business challenges and recommend effective solutions.
- Excellent communication, facilitation and stakeholder management skills, with the ability to influence and build trusted relationships across all levels of an organisation.
- Experience working in Agile, Waterfall or hybrid delivery environments, managing competing priorities and delivering outcomes in a fast-paced program setting.
- A collaborative, proactive and outcome-focused mindset, with a strong commitment to quality, delivery and continuous improvement.
Skills
- Salesforce functional knowledge
- Salesforce platform knowledge
- Stakeholder engagement
- Business requirements definition
- User story creation
- Business process mapping
- Acceptance criteria definition
- Solution design
- Testing
- Deployment
- Analytical skills
- Problem-solving skills
- Critical thinking skills
- Communication skills
- Facilitation skills
- Stakeholder management skills
- Agile delivery
- Waterfall delivery
- Hybrid delivery environments
Location
- Parramatta
- Sydney
Work Type
- Temporary full-time
- Hybrid (office attendance required 2-3 days per week)
Experience Level
- Senior
- Clerk Grade 9/10
Salary/Compensations
- $133,348 base plus superannuation
About the Company
- Established in December 2023, Building Commission NSW (BCNSW) is the building regulator for the construction industry in New South Wales.
- BCNSW will be an industry regulator and a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience are lifted across the sector to deliver quality homes and meet the state’s housing targets.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- DCS is focused on delivering excellent customer service, digital transformation, and regulatory reform.
Equal Opportunity
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.