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About the Role
The Regional Maintenance Manager will be responsible for ensuring a well-maintained and compliant environment for customers and staff across approximately 300 stores in the UK and ROI. This role focuses on providing a customer-centric Facilities Management service, emphasizing reactive maintenance and managing minor works projects for primary assets.
Responsibilities
- Develop and implement reactive and preventative maintenance programs within budget.
- Monitor and control expenditures, ensuring value for money on works and quotations.
- Forecast capital and revenue spend, providing input for budget and cost control reviews.
- Proactively identify potential risks and costly expenditures.
- Validate and authorize individual repairs and quotes up to £10,000.
- Prepare capital expenditure papers for major repairs and projects exceeding £10,000.
- Identify cost-saving opportunities while maintaining service standards.
- Interpret leases and understand landlord and tenant repair obligations.
- Minimize store downtime to maximize revenue and ensure quick resumption of trading.
- Manage external contractors and partners to ensure stores meet brand standards, executing works efficiently and within cost and quality parameters.
- Build trust and foster partnerships with internal and external stakeholders.
- Conduct regular contractor performance reviews and ensure SLA targets are met.
- Drive strategy and project timelines to ensure projects are completed on schedule and budget.
- Ensure contractors provide exceptional customer service through quality workmanship.
- Plan and manage multiple projects of varying scopes concurrently.
- Continuously monitor and assess contractor performance and service levels.
- Identify, diagnose, and resolve standard and complex maintenance issues.
- Ensure contractors comply with New Look's Asbestos, Code of Conduct, and Health and Safety policies.
- Ensure stores meet the highest property standards and comply with statutory/legal requirements, H&S regulations, brand standards, and operating procedures.
- Visit stores regularly to identify issues and evaluate needs.
- Compile Maintenance Audits and condition surveys to provide visibility of issues and long-term risk assessment.
- Monitor and review completed works for consistent quality and workmanship.
- Understand lease obligations and their implications on required works.
- Ensure all maintenance works comply with current Health and Safety legislation, including RAAC, Control of Asbestos at Work, and CDM Regulations.
- Liaise with Retail and Health & Safety departments to address raised issues.
- Address ad hoc correspondence as required.
- Prepare and assist with plans, contracts, budgets, and other necessary documentation.
- Manage revenue and capital expenditure budgets of approximately £10m for the property portfolio.
- Handle statutory and landlord repair notices.
Requirements
- 2-3 years of previous experience in a similar role within a retail environment.
- Demonstrated understanding of building principles and technical ability.
- Technical understanding of building fabric, HVAC, electrical, and plumbing systems.
- Experience managing emergency incidents such as leaks, storms, and electrical failures, and coordinating follow-on works.
- Working knowledge of MS Office.
- Experience with New Look's CAFM and Compliance systems: HEAT & VisionPro Software.
- Experience with New Look’s V-Tag asbestos register.
- Understanding of BMS systems and electrical related systems for optimum energy usage.
- Ability to support the Energy Team with store-related issues.
Skills
- Facilities Management
- Reactive Maintenance
- Preventative Maintenance
- Budget Management
- Contractor Management
- Project Management
- Health & Safety Compliance
- Building Maintenance
- HVAC Systems
- Electrical Systems
- Plumbing Systems
- Lease Interpretation
- Risk Assessment
- Auditing
- MS Office
- CAFM Systems
- BMS Systems
Location
- UK
- ROI
Work Type
- Full-time
Experience Level
- 2-3 years
Benefits
- 40% staff discount
- Friends & family discounts
- Access to reward platform for external discounts and offers
- Private pension scheme
- Profit related bonus scheme
- Private Medical Scheme option
- Virtual GP access for employee and children
- Life assurance policy
- Buy more holiday scheme
- Extra paid day off on birthday
- Enhanced maternity, paternity, adoption, and shared parental leave (after 2 years service)
- Interest-free season ticket loans
- Cycle2Work scheme
About the Company
- A feel-good fashion brand making style accessible and fun for over 55 years.
- Operates via website, mobile app, and over 300 stores in the UK.
- Values: Play to win, customer obsessed, we are one, it starts with me.
- Aims to deliver 'That New Look Feeling' for customers and employees.
- Cares about employees and the planet, believing fashion can be a force for positive change.
- Celebrates inclusion and diversity.
- Fosters an inclusive culture with talented team members.
- Prioritizes development with training to support career progression.
- A flexible employer offering various work patterns.
Equal Opportunity
- We celebrate inclusion and diversity in everything we do.
- We’re proud of our inclusive culture.