Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Metro Vein Centers is seeking a hands-on Clinic Manager / Medical Office Manager to oversee the daily operations, team performance, and patient experience within a fast-paced outpatient specialty clinic. This role is responsible for managing administrative workflows, supporting clinical operations, driving team accountability, and ensuring an exceptional patient experience. You will partner closely with one physician and lead a team of approximately 8–11 support staff.

Responsibilities

Overseeing daily clinic operations and patient flow throughout the day
Leading administrative and support staff while partnering closely with providers and clinical teams
Managing staffing schedules, PTO requests, and operational coverage needs
Supporting both front-office efficiency and overall clinic performance
Resolving patient concerns, staffing issues, and operational challenges in real time
Monitoring clinic organization, cleanliness, inventory, and operational readiness
Balancing patient satisfaction, team accountability, and operational priorities in a fast-paced environment
Oversee the daily operations of the clinic, ensuring efficiency across both administrative and patient-facing workflows
Lead, coach, and develop a team of approximately 8–11 support staff across front desk and clinic support functions
Partner closely with physicians and clinical teams to maintain strong patient flow and operational alignment
Manage staffing schedules, PTO approvals, and daily operational coverage
Conduct onboarding, training, coaching conversations, and performance management for team members
Support patient satisfaction by addressing escalated concerns professionally and proactively
Monitor clinic KPIs, operational performance, patient experience, and workflow efficiency
Ensure compliance with clinic policies, operational standards, and organizational expectations
Manage clinic inventory, supply ordering, facility coordination, and operational readiness
Participate in leadership meetings, operational initiatives, and clinic performance discussions
Help foster a collaborative, accountable, patient-first culture throughout the clinic

Requirements

Strong leadership experience within a healthcare, outpatient clinic, dental, urgent care, surgical, or specialty practice environment
Proven ability to lead teams, manage clinic operations, and drive accountability in a fast-paced healthcare setting
Strong communication and interpersonal skills with a patient-first leadership style
Ability to balance staffing, scheduling, patient concerns, operational execution, and team development simultaneously
Comfort making decisions and solving problems in real time within a high-volume clinic environment
Strong organizational skills and operational attention to detail
Proficiency with EMR systems, scheduling tools, reporting platforms, and Microsoft Office/Google Workspace
Ability to collaborate effectively with physicians, clinical teams, and operational leadership
Bilingual English/Spanish skills are a plus

Skills

EMR systems
Scheduling tools
Reporting platforms
Microsoft Office/Google Workspace

Location

Outpatient specialty clinic

Work Type

Full-time

Experience Level

2+ years of leadership or management experience
Prior experience managing operations within a medical office, outpatient clinic, specialty practice, dental office, urgent care, or procedural healthcare setting strongly preferred

Education Level

High school diploma or equivalent required

Salary/Compensations

$63,000 – $90,000 annually

Benefits

Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) + Paid Company Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Employee Assistance Program (EAP)
Career Growth & Development Opportunities
Quarterly performance bonuses up to $2,000

About the Company

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments.
Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience.
Our mission is to make vein care approachable, empowering, and connected to overall well-being.
From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.
A team united by purpose.
Our values guide everything we do: Patients First, Always; Stronger Together; A Can-Do Spirit; Results That Make a Difference; Commitment to Growth.

Equal Opportunity

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported.
We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency.