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About the Role

HI USA is seeking full-time Guest Service Associates for its vibrant NYC hostel on the Upper West Side. This role is crucial in creating a welcoming atmosphere and ensuring the reception desk operates smoothly and efficiently, adhering to hostel policies. The position involves interacting with travelers from around the world.

Responsibilities

• Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
• Handle individual and group reservations via telephone, email, or online
• Conduct hostel tours and gather guest feedback
• Follow procedures to ensure the security and safety of the hostel, guests, and staff
• Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
• Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
• Provide information on HI memberships, the hostel, and local area to guests
• Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
• Positively represent HI USA to guests, callers, and local officials
• Provide overnight, on-call assistance for emergencies
• Perform other duties as assigned by management

Requirements

• High school diploma or GED
• Customer service experience preferred
• Hostelling experience preferred
• Ability to speak a second language preferred
• Excellent communication skills
• Ability to handle cash accurately
• Enjoy working with the public
• Able to calmly and professionally handle conflicts, guest issues, or emergencies
• Ability to multi-task in a fast-paced environment
• Ability to work independently or as part of a team
• Computer literacy (WINXP, MS Word, Excel, Outlook)
• Willingness to work evenings, weekends, and holidays as required
• First aid and CPR certification preferred (training can be provided)
• Regularly required to sit, use hands and arms
• Frequently required to stand, walk, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and move up to 50 pounds
• Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Skills

• Customer service
• Hostelling
• Second language proficiency
• Communication
• Cash handling
• Conflict resolution
• Multi-tasking
• Teamwork
• Independent work
• Computer literacy (WINXP, MS Word, Excel, Outlook)
• First aid
• CPR certification

Location

• New York City, NY

Work Type

• Full-time
• Benefit-eligible

Education Level

• High school diploma or GED

Salary/Compensations

• $18.85 per hour

Benefits

• Medical
• Dental
• Vision
• Disability
• Vacation
• Sick leave
• 403b with company match
• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA

About the Company

• Hostelling International USA (HI USA) is a nonprofit organization that helps people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.
• HI USA celebrates diversity and welcomes individuals of all backgrounds.

Equal Opportunity

• We celebrate diversity and welcome individuals of all backgrounds.