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About the Role

The Technical Support Analyst (TSA) is a developmental role focused on assisting Corptax® customers with server and workstation installation and maintenance inquiries. This position requires developing a deep understanding of Corptax products combined with technical knowledge of Microsoft enterprise systems to validate installations and address customer questions.

Responsibilities

• Provide technical case support via all channels for Corptax customers and internal teams using available tools.
• Understand customer needs and offer personalized support based on specialization and customer requirements.
• Respond to and resolve intermediate customer inquiries while maintaining moderate case closure rates.
• Collaborate with team members in a fast-paced environment.
• Work under defined guidelines with moderate supervision, making decisions based on experience and confirming with senior team members.
• Document all customer issues in the Corptax case tracking system and assign appropriate solutions.
• Review knowledge base solutions within professional expertise to ensure quality of resources and digital support capabilities.
• Develop technical proficiency in all Corptax products.
• Perform release testing for customer scenarios before and after new Corptax product releases, including triage and identification of potential software enhancements.
• Assist on various assigned projects.
• Learn new technology and experiment with potential internal efficiency solutions.
• Demonstrate consistent exemplary standards of ethical conduct.
• Promote a culture of cooperation, collaboration, and connection within the support team and globally with other CSC business units.

Requirements

• 3-4 years of relevant software support experience, ideally in Microsoft systems (Windows Server, IIS, SQL Server, SharePoint).
• Exposure to automation, packaging, and monitoring tools (Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, APIs).
• High standards of customer service and support, honesty, and integrity.
• Proficiency with Microsoft products.
• Ability to quickly learn Corptax technologies.
• Ability to accurately and completely document case information into the Corptax case tracking software.
• Excellent problem-solving skills.
• Strong, positive attitude and work ethic.
• Ability to work independently and as part of a team.
• Moderate conflict resolution and negotiation skills.
• Strong communication skills – both written and verbal.
• Strong interpersonal skills.
• Self-motivated with a drive for continuous improvement.

Skills

• Microsoft systems (Windows Server, IIS, SQL Server, SharePoint)
• Automation tools
• Packaging tools
• Monitoring tools
• Ansible
• PowerAutomate
• SailPoint
• Elastic
• SSCM
• Microsoft Intune
• APIs
• Microsoft products
• Corptax technologies
• Corptax case tracking software
• Problem-solving
• Communication (written and verbal)
• Interpersonal skills

Location

• Remote-United States

Work Type

• Remote
• Full-time

Experience Level

• 3-4 years of relevant software support experience

Education Level

• Bachelor’s degree in a technology field is preferred or relevant experience.

Salary/Compensations

• $59,884.28 to $76,628.71

Benefits

• Annual success-sharing bonuses or commission plans based on individual performance
• Annual leave
• Tuition reimbursement
• Referral bonuses

About the Company

• CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
• We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.
• We are the business behind business.®
• At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients.
• We exceed expectations by adapting client ambitions and goals as our own.
• This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.
• It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
• CSC is committed to attracting, developing, and retaining talented people whose values align with ours.
• We empower our colleagues to bring the right solutions to market to meet client demand.
• That’s why we are the leading provider of business administration and compliance solutions.
• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Equal Opportunity

• CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
• We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
• We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
• Our commitment to accessibility reflects our broader dedication to diversity and belonging,