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About the Role
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. You will lead with energy and purpose, setting the tone for a store environment that’s welcoming and inspiring while driving results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyze sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Requirements
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
- Must have the legal right to work in the United States.
Skills
- Styling advice
- Product knowledge
- Sales analysis
- Team leadership
- Recruitment
- Onboarding
- Training
- Talent development
- Store operations
- Brand ambassadorship
- Customer service
- Communication
- Adaptability
- Flexibility
- Analytical thinking
Location
- United States
Work Type
- Full-Time
- 32-40 hours a week
Experience Level
- Previous experience working in retail, preferably within a fashion environment
Salary/Compensations
- $25.91-$29.14
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
- Dental & Vision Plans
- 401 (k)
- Paid Time Off (including birthday)
- Health Savings Account (HSA)
- Life & Disability protection
- Employee Assistance program (EPA)
- Commuter Benefits
- Pet Insurance
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
- All your information will be kept confidential according to EEO guidelines.