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About the Role

This position serves a dual role, combining advanced data analysis and reporting responsibilities with student advising. The role analyzes student, academic advising, and student engagement data to identify trends, risks, and opportunities, while driving process improvements that enhance operational effectiveness. The incumbent provides academic advising and complex case management for students across multiple programs, interprets and applies academic policies, and collaborates with stakeholders to promote student success, equity, and inclusion.

Responsibilities

Develop and maintain departmental processes/practices/templates for sharing business intelligence with relevant stakeholders.
Develop regular reports (e.g., student academic advising metrics; student developmental learning metrics; student leadership metrics across all programs), and dashboards relative to both student journeys and student success, as well as internal operational data.
Analyze and transform raw data for departmental metrics into digestible, report and presentation-ready formats that include both quantitative and qualitative data.
Collaborate with internal stakeholders for report amendments and data presentation.
Develop and maintain awareness of available internal data relevant to operations and advise on how it could be utilized to inform key decisions.
Develop early-warning indicators based on student life-course across Ivey programs to flag students at higher risk of academic or engagement challenges.
Deliver data-informed recommendations to academic advisors that guide proactive outreach, resource referrals, and intervention planning.
Work with IT to create process flows across our student information systems.
Ensure student information systems process flows are reflective of and integrate external quality improvement and assurance of learning standards.
Develop, validate, and maintain data management practices to ensure the accuracy, integrity, and timeliness of departmental reporting.
Monitor and assess student success, engagement, advising, and departmental performance data to identify emerging trends, risks, and opportunities.
Analyze advising interactions, student support utilization, enrollment patterns, retention indicators, and other key metrics to identify service demands and inform planning initiatives.
Design, document, and continuously improve departmental workflows, business processes, reporting procedures, and operating standards.
Create and maintain process documentation, reporting guides, business rules, and standard operating procedures.
Serve as an advisor for graduate programs (MBA, MSc, EMBA, AMBA, MMA) providing ongoing academic guidance and support.
Serve as an advisor to Dual Degree programs in the HBA program.
Support the collaboration with Main Campus partners that support the Dual Degree Program.
Provide individualized advising, policy interpretation related to academic progression, and personal circumstances impacting academic success.
Partner with Faculty Program Directors to align advising with program requirements and curriculum changes.
Contribute to the creation and revision of policies and processes, ensuring alignment with Ivey’s Policy Framework.
Provide training and guidance on policy application to staff and faculty.
Interpret and apply advising policies; act as policy steward for academic consideration, and progression.
Support undergrad program advising as needed.

Requirements

Undergraduate degree required in education, computer engineering, student affairs, or related field preferred.
3 - 4 years of relevant experience in reporting and data analytics, academic advising or student affairs.
Proven expertise in policy interpretation and application at both undergraduate and graduate levels.
Proven experience integrating AI platforms and capacity into workflows.

Skills

Strong database management skills with a demonstrated ability to maintain, organize, validate, and retrieve data from multiple systems.
Strong analytical skills with the ability to collect, interpret, analyze, and present data in meaningful formats.
Knowledge of quality assurance and continuous improvement principles.
Solid understanding of academic advising principles, student success practices, institutional policies, and academic regulations.
Experience using student information systems, databases, reporting tools, SharePoint, Microsoft Office applications, and other technologies.
Excellent judgment in balancing fairness, inclusion, and academic standards.
Strong written and verbal communication skills with the ability to build relationships, collaborate effectively with diverse stakeholders, facilitate difficult conversations, and resolve concerns.
Ability to analyze student data, advising outcomes, and engagement trends to identify emerging issues, evaluate effectiveness, and recommend improvements.
Commitment to equity, inclusion, and culturally responsive advising.
Ability to manage a high-volume, fast-paced environment with professionalism.

Location

London, ON

Work Type

On-site
Full-time
3-year renewable contract

Experience Level

Senior Specialist

Education Level

Undergraduate degree

Salary/Compensations

$ 65,733 - $82,115

Benefits

Market competitive compensation with annual increases available
Generous benefits package with employer-paid premiums
Comprehensive Health and Dental Plan
Health Care Spending Account
Short- and long-term disability programs
No waiting period required for disability programs
Enhanced mental health benefits coverage and resources
Life and AD&D insurance for you and your family
Out-of-country travel insurance
Employee and Family Assistance Program
Pregnancy and Parental top-up leave program
Generous group retirement savings plan with 7.5% employer contributions
Vacation starting at 15 days per year
2 paid Ivey Personal Days
Paid time off during the School’s December holiday closure
Numerous campus-wide arts, culture, and sport events
Supports for professional development and career progression opportunities

About the Company

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located.
Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education.
Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.
The Culture, Inclusion, Student Support & Engagement (CISSE) team advances Ivey’s mission by fostering belonging, delivering holistic student support, streamlining policies, and enhancing student success.

Equal Opportunity

Ivey Business School is committed to Equity, Diversity, and Inclusion.
Ivey welcomes applications from all qualified individuals.
Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience.
AI-supported tools may be used in parts of the selection process to help evaluate applications; however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.